Shopper Risk Operations Team Lead

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee the daily functions of the Shopper Risk Operations team.

• Supervise daily shopper risk and fraud prevention activities alongside team performance.

• Evaluate and monitor the performance of the team and its members.

• Ensure compliance with departmental procedures and company policies to achieve performance objectives.

• Analyze data to inform Risk Operations management about emerging fraud patterns, scam merchants, product features, and processes leading to disputes and chargebacks.

• Identify and suggest process enhancements and product improvements to boost productivity and chargeback success rates while upholding high quality standards.

• Maintain sufficient staffing levels to ensure chargebacks are managed before response deadlines.

• Provide guidance on staffing needs based on incoming escalation volumes and their complexity.

• Mentor and support team members by offering guidance and training resources for their career advancement.

• Analyze trends and provide insights to management.

• Propose recommendations for process and product enhancements.

⛳️ Requirements

• A minimum of two years of management experience or relevant experience in overseeing an operations team in e-commerce or banking.

• A Bachelor’s degree from an accredited institution.

• Proficiency in word processing and spreadsheet applications, such as Google Suite or Microsoft Office.

• Ability to protect the confidentiality of personally identifiable information (PII) in the documentation and systems utilized.

• Experience in data analysis and comfort in making significant decisions in a fast-paced and sometimes uncertain environment.

• Strong attention to detail and capacity to multitask effectively.

• Excellent problem-solving and analytical abilities.

• Strong business acumen and communication skills.

• Proven experience working with Claude or similar large language model tools is essential; candidates should be adept at utilizing AI to improve productivity, research, and communication.

• Due to the nature of the position, only resumes in English will be accepted.

• Preferred: Four years of experience in fraud prevention and/or chargeback processing.

• Preferred: Two years of management experience in fraud prevention and/or chargeback operations.

• Preferred: Familiarity with payment processing concepts and procedures.

• Preferred: Experience with chargeback or fraud case management software.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work environment and schedule options.

• Generous paid time off and holiday policies.