Settlement Department Team Lead

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Lead and cultivate the settlement negotiators and support team through processes such as hiring, onboarding, training, and performance management.

• Conduct structured one-on-one meetings, file reviews, and coaching sessions with documented follow-ups.

• Develop individualized growth plans aimed at enhancing valuation accuracy, negotiation skills, and file processing speed.

• Collaborate with Human Resources to address performance and conduct-related issues.

• Own departmental KPIs, which include settlement volume, average settlement value, policy-limits capture rate, net client recovery, pre-suit stage duration, aged-file exposure, demand turnaround time, and negotiator productivity.

• Establish individual and team benchmarks that take into account jurisdiction, case type, treatment approach, coverage, and liability profile.

• Review pipeline and performance metrics weekly to identify causes of performance fluctuations and implement corrective measures.

• Report on department performance, forecasts, and risks to firm leadership.

• Manage aged and stalled inventory effectively.

• Act as the final internal authority on case valuation and settlement strategy within set approval limits.

• Review and authorize demand packages, settlement authority requests, and counteroffers.

• Apply and educate on valuation methodologies across various injury types, including soft tissue injuries, injections, surgical interventions, and traumatic brain injuries.

• Identify situations of bad faith, policy-limits opportunities, UM/UIM exposure, and coverage concerns.

• Personally manage or co-manage high-exposure and sensitive negotiations.

• Maintain and enhance standard operating procedures (SOPs), checklists, templates, and case-stage definitions.

• Collaborate with medical management on treatment monitoring, record-keeping, billing, reductions, and lien resolutions.

• Coordinate with intake, case management, and litigation teams for seamless handoffs and feedback on case quality.

• Ensure that negotiated resolutions are documented, compliant, client-approved, and disbursed accurately and promptly.

• Propose and implement enhancements in technology, reporting, and workflow processes.

• Establish standards for client settlement counseling and effective valuation communication.

• Ensure that client communication occurs in their preferred language.

• Address escalated client concerns and identify opportunities for process improvements.

⛳️ Requirements

• Three to five years of progressive experience in personal injury, with significant time spent in pre-suit settlement and negotiation.

• A minimum of three years directly managing a settlements, pre-litigation, or case management team.

• Proven experience in taking responsibility for the results of others.

• Demonstrated ability to manage using metrics, including establishing performance standards, tracking performance, coaching underperformers, and ensuring accountability.

• Strong knowledge of case valuation, covering medical specials, treatment trajectories, procedure-level valuation, comparative fault, coverage layers, and venue analysis.

• Fluency in both English and Spanish, both written and spoken.

• Familiarity with Florida personal injury practices, including PIP, the statutory pre-suit framework, and relevant damages and fee regulations.

• Comfort in utilizing case management systems, reports, and spreadsheets.

• CV must be submitted in English.

• Reliable internet access, a computer, and a quiet, professional workspace are required.

• Authorization to work in the United States is required.

🏝️ Benefits

• Remote work opportunity.

• 40-hour workweek.

• Reliable internet access, a computer, and a quiet, professional workspace are necessary.

• No employee benefits or paid time off.