Settlement Department Team Lead

This is a fully remote position, open to applicants in Argentina, +1 more country.

📋 Description

• Oversee and cultivate the settlement negotiators and support team.

• Recruit, onboard, train, and manage team performance.

• Conduct structured one-on-one meetings, file assessments, and coaching sessions.

• Develop individual growth plans for team members.

• Collaborate with Human Resources to address performance and conduct challenges.

• Take ownership of departmental KPIs, which include settlement volume, average settlement value, policy-limits capture rate, net client recovery, stage times, aged-file exposure, demand turnaround, and productivity.

• Establish performance benchmarks based on jurisdiction, case type, treatment approach, coverage, and liability profile.

• Analyze pipeline and performance data to identify operational issues.

• Report on departmental performance, forecasts, and risks to firm leadership.

• Manage aged and stalled inventory effectively.

• Act as the final internal authority on case valuation and settlement strategy within approval limits.

• Review and authorize demand packages, settlement authority requests, and counteroffers.

• Apply and teach valuation methodologies across various injury types, such as soft tissue, injections, surgery, and traumatic brain injury.

• Identify bad faith setups, policy-limits opportunities, UM/UIM exposure, and coverage issues.

• Personally manage or co-manage high-exposure and sensitive negotiations.

• Maintain and enhance Standard Operating Procedures (SOPs), checklists, templates, and case-stage definitions.

• Collaborate with medical management on treatment monitoring, records, billing, reductions, and lien resolution.

• Coordinate with intake, case management, and litigation teams for seamless handoffs.

• Ensure that negotiated resolutions are documented, compliant, client-approved, and disbursed accurately and promptly.

• Implement and evaluate technology, reporting, and workflow enhancements.

• Establish standards for client settlement counseling and communication.

• Ensure communication occurs in clients' preferred language.

• Address escalated client concerns and refine processes based on feedback.

⛳️ Requirements

• A minimum of three to five years of progressive experience in personal injury, with significant time spent in pre-suit settlement and negotiation.

• At least three years of direct management experience in settlements, pre-litigation, or case management teams.

• Proven track record of taking responsibility for the results of others.

• Demonstrated experience managing by metrics, including setting standards, tracking performance, coaching underperformers, and holding individuals accountable.

• Strong understanding of case valuation, encompassing medical specials, treatment trajectory, procedure-level valuation, comparative fault, coverage layers, and venue analysis.

• Proficiency in English and Spanish, both written and spoken.

• Familiarity with Florida personal injury practices, including PIP, the statutory pre-suit framework, and relevant damages and fee regulations.

• Comfort with case management systems, reports, and spreadsheets.

• Ability to create or interpret pipeline reports and derive insights from data.

• Access to reliable internet, a computer, and a quiet, professional workspace.

• Resume submitted in English.

• Authorization to work in the United States.

🏝️ Benefits

• Remote work opportunities.

• Standard 40-hour workweek.

• Organized workflows, documented procedures, and performance support.

• A collaborative, innovative, and high-accountability culture.

• Opportunity for personal growth and leadership in a high-performing legal team.