Services Sales Solutions Director – HLS

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Proactively define and oversee the execution of significant, transformative projects for strategic clients.

• Act as a trusted consultant to Salesforce clients, guiding both Sales and Professional Services teams.

• Ensure alignment across customer initiatives, driving success, business value, and satisfaction.

• Lead Salesforce Services teams assigned to client accounts and ensure desired engagement outcomes are achieved.

• Oversee pre-sales and post-sales activities in collaboration with the Account Partner.

• Serve as the delivery expert across the Salesforce product suite and create implementation proposals with organizational subject matter experts.

• Maintain relationships with executives and act as an escalation point in billable engagements.

• Conduct pre-sales alignment, project kickoffs, engagement planning, sponsor check-ins, and renewal management.

• Provide industry knowledge and expertise on the Salesforce platform.

• Achieve high client satisfaction rates while meeting or surpassing goals and metrics.

• Create client-specific proposals, Statements of Work (SOWs), and staffing plans.

• Manage multiple strategic client accounts at the same time.

• Lead cross-functional teams and provide mentorship to others.

• Collaborate with Services Sellers to promote growth in services.

• Develop and implement project governance methodologies.

• Ensure budgetary discipline and manage professional services delivery effectively.

• Facilitate solution development, implementation strategies, road mapping, enterprise transformation strategies, and executive requirement sessions.

⛳️ Requirements

• 5+ years of direct experience in delivering and/or overseeing solutions on the Salesforce Platform.

• 10+ years of experience in providing consulting services, including team leadership and active engagement in selling professional services and advisory projects.

• 5+ years of relevant industry experience.

• Proven success in highly matrixed, rapidly growing organizations.

• Strong passion for professional services within a cloud software environment.

• In-depth understanding of Healthcare and Life Sciences, including Payor or Provider sectors.

• Ability to cultivate customer relationships and establish shared visions for success with Salesforce.

• Skilled at managing complex customer and internal relationships to achieve mutually beneficial outcomes.

• Experience in developing and executing project governance methodologies.

• Demonstrated success in engaging with CxO level executives.

• Experience in managing budgetary discipline effectively.

• 5+ years of experience in a pre-sales environment, shaping and scoping large, complex implementation projects.

• Preferred: Salesforce Application and/or System Architect certifications.

• Technical and/or functional proficiency with the ability to engage architects or subject matter experts in pre-sales initiatives.

• Excellent written and verbal communication skills, with an executive-level presence and client advisory experience.

• Ability to influence teams, facilitate solution development, and lead implementation methodologies, road mapping, enterprise transformation strategies, and executive requirement discussions.

• Strong skills in strategy development, problem-solving, business development, technology, operations, and financial management.

• Previous experience in professional service delivery management within a software company; SaaS experience preferred.

• Exceptional analytical and problem-solving abilities.

• Capable of building strong working relationships across various functions and levels, mediating conflicts, and fostering constructive dialogue.

• Understanding of cloud-based technologies and the ability to translate customer/business requirements into effective business solutions.

• BA/BS degree or equivalent; MBA preferred.

• Willingness to travel up to 25%.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k) plan.

• Employee stock purchase program.

• Incentive compensation may be available for certain roles.

• Equity opportunities may be available for certain positions.

• Benefits and resources promoting balance and well-being.

• Opportunities for professional growth and development.

• Inclusive workplace culture.

• Reasonable accommodations provided during the application or recruitment process.