Services Sales Manager, EMEA

This is a fully remote position, open to applicants in United Kingdom, +4 more countries.

📋 Description

• Define, price, and present implementation services, managed services, and premium support as integral components of new customer agreements and expansion initiatives.

• Actively seek new service opportunities within the current customer base and collaborate with Sales to secure them.

• Collaborate with Direct Sales to comprehend customer requirements and customize service offerings accordingly.

• Work closely with the Services customer team to formulate value-driven proposals.

• Ensure that every service package is appropriately scoped and priced to deliver maximum customer value and optimal time-to-value.

• Cultivate strong customer relationships that reveal additional service requirements.

• Monitor and report on the services sales pipeline and outcomes.

• Remain informed about M-Files’ evolving services portfolio and market trends in the EMEA region.

• Establish a robust services pipeline across the region within six months.

• Become a trusted partner to Sales and Services, consistently delivering proposals that win and provide value within twelve months.

⛳️ Requirements

• A minimum of 3 years of experience in selling professional services, implementation projects, or managed services within SaaS, enterprise software, or IT consulting.

• A proven history of meeting or exceeding sales targets, along with examples to share.

• Familiarity with consultative, value-based selling to business and IT decision-makers, including senior stakeholders.

• Proficiency in scoping and pricing service deals, including the ability to work from effort estimates, draft Statements of Work (SoWs), and maintain margin protection.

• Experience in selling services to an existing customer base (upselling and cross-selling) in conjunction with new business transactions.

• Comprehensive understanding of cloud and SaaS implementations, integrations, and the typical project lifecycle, with the ability to discuss solutions credibly with delivery and technical teams.

• Proficient in using CRM tools (such as Salesforce), pipeline management, and forecasting.

• A proactive and self-motivated approach: comfortable initiating contact with customers via phone.

• A collaborative team-player attitude, capable of working closely with both Services and Sales teams.

• Excellent communication, negotiation, and presentation skills.

• Proficiency in English.

• Background in content management, document management, workflow automation, or AI-driven information management is a plus.

• Additional European language skills, such as German or a Nordic language, are advantageous.

• Candidates must already reside in and possess valid work authorization for the country of employment; relocation or visa sponsorship is not available.

🏝️ Benefits

• Join an international team of high achievers.

• Experience an inclusive and dynamic culture, both virtually and in-person.

• Take part in contributing to our global success and growth.

• Enjoy a flexible work/life balance.

• Receive a competitive compensation and benefits package.