Services Sales Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Initiate, develop, and finalize significant strategic service engagements throughout the EMEA region.

• Create growth strategies for key EMEA accounts.

• Evaluate existing installations, identify gaps, map key executive stakeholders, and formulate opportunity plans.

• Facilitate client workshops, executive briefings, and sessions aimed at value discovery.

• Interact with senior stakeholders in business, technology, operations, and compliance.

• Convert Financial Crime and Compliance challenges into distinct service outcomes.

• Construct strategic, often multi-year service propositions, which include a value case, scope, delivery model, commercial structure, pricing, and roadmap.

• Oversee the entire sales process from initial discovery and qualification to proposal, negotiation, and contract signing.

• Collaborate with account executives and regional sales leaders on unified account strategies.

• Enhance existing client relationships and engagements through cross-selling and upselling opportunities.

• Cultivate thought leadership and standardized service propositions in conjunction with consulting, product, and delivery teams.

• Coordinate with internal stakeholders across Professional Services, software sales, product, pre-sales, delivery, legal, finance, and partners.

• Stay engaged through mobilization and executive checkpoints to ensure measurable outcomes for clients.

• Maintain the quality of the pipeline, accuracy of forecasts, governance of opportunities, and commercial discipline.

• Manage competitive strategies, commercial aspects, margins, contractual positions, delivery risks, and deal quality.

• Enhance Actimize’s market presence as a partner in Financial Crime and Compliance services.

⛳️ Requirements

• Generally, 8–15 years of relevant experience.

• Demonstrated success in independently originating and selling complex, high-value consulting-led transformation or managed services engagements to large financial institution clients without a new software license sale.

• Equivalent experience and proven capability will also be considered.

• In-depth knowledge of Financial Crime and Compliance, including AML, fraud, sanctions, KYC, and financial crime operations.

• A background in Financial Crime and Compliance consulting is highly regarded.

• Proven track record in constructing and closing large, strategic, multi-stakeholder service deals, including value propositions, commercial modeling, negotiation, and contracting.

• Familiarity with various commercial models such as fixed-price, time-and-materials, managed services, and outcome-based models.

• Ability to evaluate pricing, margins, risk allocation, and delivery implications.

• Experience in developing account-level service growth plans, identifying gaps, mapping stakeholders, and converting insights into qualified opportunities and a sustainable pipeline.

• Exceptional communication and executive presentation skills.

• Capability to simplify complex issues, influence decisions, and instill urgency among senior stakeholders.

• Excellent relationship management skills.

• Strong commercial acumen and disciplined opportunity management.

• Experience working across EMEA markets and navigating culturally diverse, matrixed organizations.

• Willingness to travel across EMEA as necessary.

🏝️ Benefits

• Access to NICE benefits (specific benefits not detailed in the posting).

• Fast-paced, collaborative, and innovative work environment.

• Opportunities for learning and professional growth.

• Internal career advancement opportunities across various roles, disciplines, domains, and locations.

• Travel across EMEA as needed to support client engagement, strategic initiatives, and deal closure.