Services Sales & Contracts Specialist I

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee designated service sales accounts to ensure client satisfaction and promote business expansion.

• Negotiate pricing and site agreements with clients while adhering to compliance and company goals.

• Advocate for and secure annual Service Contracts, Preventative Maintenance, and Qualification services.

• Develop and sustain robust customer relationships.

• Work in tandem with leadership and cross-functional teams to enhance service offerings and align priorities.

• Address customer inquiries and provide expert recommendations on service alternatives.

• Maintain precise records of service quotes, agreements, and communications within CRM systems.

• Collect and relay customer feedback to internal teams.

• Visit customer sites to strengthen relationships and improve service delivery.

• Engage in significant travel during the initial 12 to 18 months, tapering off thereafter.

• Operate independently and make strategic decisions to fulfill customer needs and accomplish business objectives.

⛳️ Requirements

• Bachelor’s degree.

• Preferred work experience encompasses 3-5 years in an office setting.

• 3–5 years of customer service, quoting, vendor management, and data entry experience.

• Laboratory experience is a plus.

• Experience in service sales is preferred.

• Background in sales support/inside sales is advantageous.

• Familiarity with Salesforce or CRM systems is desired.

• Strong presence on phone and video calls.

• High level of rigor and intensity in driving inside sales.

• Capability to collaborate effectively with various business sectors.

• Excellent time management and prioritization skills.

• Proven ability to foster and maintain strong working relationships with both internal teams and customers.

• Ability to uphold a professional image under pressure.

• Negotiation skills oriented towards success.

• Service marketing abilities are desirable.

• Strong communication and writing skills.

• Proficiency in comprehension and summarizing information.

• Detail-oriented computer skills, including Word, Excel, PowerPoint, and web research.

• Project planning and basic data analysis experience preferred.

• Professional demeanor, troubleshooting capabilities, analytical thinking, process-oriented mindset, customer-focused approach, multitasking ability, meticulousness, thoroughness, organization, methodical working style, teamwork orientation, and cooperative skills.

• Willingness to travel extensively, particularly during the first 12 to 18 months.

🏝️ Benefits

• Eligible to participate in variable cash programs (bonus or commission).

• Eligible positions may receive equity as part of the compensation package.

• Remote work arrangement based in Germany.