ServiceNow Technical Consultant – SPM

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, and implement ServiceNow solutions, which include custom applications, workflows, forms, UI policies, business rules, and integrations.

• Create and configure solutions within the ServiceNow SPM suite, encompassing Demand Management, Project Portfolio Management, Resource Management, and Agile Development.

• Collaborate with stakeholders and Business Analysts to convert business requirements into technical specifications.

• Facilitate technical workshops to assess design, architecture, and configuration strategies.

• Support comprehensive project delivery, covering sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization.

• Develop and maintain integrations with enterprise systems such as Azure AD, HR, ERP, and monitoring tools utilizing REST, SOAP, APIs, and IntegrationHub.

• Provide technical mentorship by guiding junior developers or project teams.

• Participate in code reviews and uphold version control practices.

• Ensure compliance with security/privacy regulations and contribute to the creation of technical documentation.

• Deliver customized SPM solutions that align with client goals, ensuring scalability, usability, and adherence to standards such as FedRAMP and DoD IL-4/IL-5.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

• 3–5+ years of experience in ServiceNow development or technical consulting.

• Demonstrated experience in implementing ServiceNow SPM for enterprise clients.

• Proven track record of delivering at least one complete ServiceNow implementation cycle.

• Strong expertise in JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.

• Experience with Flow Designer, IntegrationHub, and Service Portal development.

• Practical experience with ServiceNow integrations and API-based data exchange.

• Familiarity with Agile delivery methodologies (Scrum or SAFe).

• Solid understanding of ITIL and enterprise service management practices.

• Exceptional problem-solving and debugging abilities.

• Strong communication skills and client-facing presentation capabilities.

• Certified Implementation Specialist – Strategic Portfolio Management (SPM).

• ServiceNow Certified System Administrator.

• ITIL v3 or v4 Certification is preferred.

• ServiceNow Certified Application Developer (CAD) is preferred.

• Additional ServiceNow certifications in ITOM, SecOps, GRC, or ITSM are preferred.

• PMI Project Management Professional (PMP) certification is preferred.

• ICAgile or an equivalent Agile certification is preferred.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible Spending Accounts.

• Short Term Disability.

• Long Term Disability.

• Life Insurance and AD&D.

• Option to purchase additional Life Insurance and AD&D.

• Paid Time Off.

• Personal Leave.

• Holidays.

• 401(k) plan with company match.

• Work/life balance.