ServiceNow SPM Developer

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Design, develop, and maintain ServiceNow Strategic Portfolio Management solutions across the enterprise portfolio

• Implement, configure, test, deploy, and enhance SPM applications

• Create and configure Project Portfolio Management solutions

• Implement Demand Management workflows and processes for intake

• Set up and configure Resource Management and capacity planning tools

• Establish and customize EAP/CWM environments

• Tailor project templates for various methodologies

• Align SPM with Lean SAFe methodology

• Maintain standard out-of-the-box configurations

• Create custom applications and tables for effective portfolio management

• Develop business rules, script includes, workflows, and automations using Flow Designer

• Configure project scheduling, dependencies, role-based access controls, and data security

• Create reports, Performance Analytics dashboards, KPIs, and scorecards

• Design governance frameworks, approval workflows, and processes for portfolio planning and prioritization

• Build demand intake portals, innovation pipelines, assessment frameworks, routing workflows, and automate the demand-to-project process

• Configure resource allocation, capacity planning, rate cards, cost allocation, financial accruals, and variance reporting

• Set up Lean SAFe, Agile Release Trains, Program Increments, team boards, sprints, velocity tracking, and PI planning tools

• Develop integrations with ERP, accounting, ITSM, Microsoft Project, Jira, and other tools

• Conduct Jira-to-ServiceNow migration and implement REST/SOAP web services and data synchronization

• Analyze portfolio processes to optimize workflows and automation

• Standardize portfolio management practices and create reusable components

⛳️ Requirements

• Secret clearance is required to start

• Up to 10% travel may be required

• ServiceNow Certified System Administrator (CSA) certification is required

• ServiceNow Certified Implementation Specialist - ITSM certification is required

• ITIL 4 Foundation certification is preferred

• Strong understanding of the fundamentals of the ServiceNow platform

• Knowledge of ITSM applications, including Incident, Problem, Change, and Request Management

• Understanding of ITIL processes and best practices

• Experience with Service Catalog development and configuration

• Basic knowledge of JavaScript for business rules and client scripts

• Familiarity with Flow Designer

• Understanding of SLA configuration and management

• Experience with notifications and email templates

• Knowledge of UI policies, data policies, and ACLs

• Understanding of REST/SOAP API integrations

• Familiarity with reporting and Performance Analytics

• Practical experience with the ServiceNow platform

• Hands-on experience configuring ITSM modules

• Experience in developing ServiceNow solutions

• Ability to work independently on moderately complex projects

• Capability to support junior team members

🏝️ Benefits

• Flexible time off benefit

• Robust learning resources

• Competitive compensation

• Healthcare benefits

• Wellness benefits

• Financial benefits

• Retirement benefits

• Family support benefits

• Continuing education benefits

• Time off benefits