Senior Consultant, ServiceNow

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Develop and enhance ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities throughout the entire asset lifecycle.

• Design solutions that integrate service catalogs, procurement requests, asset fulfillment, and entitlement management.

• Configure workflows for asset management concerning hardware assignments, software provisioning, license allocation, renewals, and reclamation.

• Enhance asset visibility and maintain ownership details for both hardware and software.

• Strengthen the connections between the Configuration Management Database (CMDB) and asset management records.

• Build and maintain integrations between ServiceNow and external inventory management systems.

• Automate the identification of inventory discrepancies, reconciliation processes, and data remediation efforts.

• Customize catalog items, record producers, and portal functionalities.

• Develop technical solutions utilizing Flow Designer, business rules, client scripts, Script Includes, and other ServiceNow functionalities.

• Create and maintain integrations using REST/SOAP, IntegrationHub, MID Server, Import Sets, and Transform Maps.

• Utilize JavaScript and ServiceNow scripting to customize functionalities and enhance performance.

• Engage in technical design discussions, code reviews, Agile ceremonies, sprint planning, and backlog refinement.

• Establish automated testing procedures and troubleshoot any platform issues.

• Collaborate with stakeholders, technical teams, and developers to convert requirements into effective solutions.

• Support deployment activities through thorough testing, implementation, training, documentation, and post-deployment assistance.

• Provide technical guidance and contribute to ongoing platform improvements.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related technical discipline, or equivalent education and professional experience.

• A minimum of 8 years of professional experience in ServiceNow development, with at least 3 years of hands-on experience in HAM and/or SAM Professional implementations.

• Proven experience in implementing and supporting at least three different ServiceNow modules.

• Strong understanding of ServiceNow's HAM and SAM capabilities, including asset lifecycle management, hardware models, stockrooms, software entitlements, license normalization, reconciliation, and reclamation processes.

• Experience in developing and maintaining CMDB solutions, with knowledge of Common Service Data Model (CSDM), CI classifications, asset-to-CI relationships, and the Identification and Reconciliation Engine (IRE).

• Practical experience integrating ServiceNow Discovery with external inventory sources for the CMDB.

• Familiarity with software and hardware inventory integrations, including SCCM or equivalent enterprise discovery and inventory platforms.

• Proficient in developing ServiceNow Service Catalog solutions, including catalog items, record producers, variable sets, and enhancements to the Service Portal.

• Extensive experience with Flow Designer, workflow automation, business rules, notifications, and overall platform configuration.

• Experience in developing and supporting REST/SOAP integrations, IntegrationHub, MID Server, Import Sets, and Transform Maps.

• Proficient in JavaScript and ServiceNow scripting, including GlideRecord, GlideSystem, Script Includes, Scheduled Jobs, GlideAjax, and g_form.

• Working knowledge of HTML, CSS, and AngularJS for Service Portal development and customization.

• Understanding of software development lifecycle practices, including version control, CI/CD, DevSecOps, automated testing, and code quality standards.

• Experience in Agile development environments and collaborating with both technical and functional teams.

• Ability to independently troubleshoot complex technical challenges and deliver solutions that satisfy both functional and operational requirements.

• Experience providing support in classified environments within the Intelligence Community or the Department of Defense.

• Excellent communication skills, capable of explaining technical concepts, documenting solutions, and working collaboratively with stakeholders.

• Active Top Secret security clearance is required; TS/SCI is preferred.

• DoD 8570 IAT Level II certification (e.g., CompTIA Security+).

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Application Developer (CAD).

• At least one of the following certifications: ServiceNow Certified Implementation Specialist – Hardware Asset Management or ServiceNow Certified Implementation Specialist – Software Asset Management.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Disability and Life Insurance

• Parental Leave

• 401K

• Paid Time Off