ServiceNow Developer III

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Design, develop, test, and implement intricate ServiceNow solutions.

• Act as the lead developer on medium- to large-scale projects while coordinating development efforts across various workstreams.

• Create and manage Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer workflows, integrations, and custom applications.

• Establish and uphold ServiceNow integrations utilizing Integration Hub, REST APIs, SOAP APIs, and MID Server technologies.

• Diagnose and resolve complex platform and integration challenges.

• Conduct code reviews and provide guidance to developers on quality, consistency, maintainability, and development standards.

• Set up and maintain development best practices, coding standards, and platform governance protocols.

• Collaborate with Architects and Product Owners to assess solution options and propose technical strategies.

• Engage in platform upgrades, patching, release management, and regression testing.

• Enhance CMDB maturity through data quality improvements, governance activities, and CSDM alignment.

• Boost platform performance, reliability, maintainability, and user experience.

• Create and sustain technical documentation, knowledge articles, and support processes.

• Mentor junior developers and offer technical support.

• Take part in major incident resolution and act as an escalation point.

• Encourage continuous improvement and the adoption of new ServiceNow functionalities.

⛳️ Requirements

• Bachelor's Degree with 6 years of experience OR High School Diploma or GED/Equivalent with 10 years of experience in Systems Engineering and Systems Programming.

• Proficiency with ServiceNow ITSM, ITOM, CMDB, Discovery, IRM, GRC, Security Incident Response, and Service Catalog.

• Experience in developing scoped applications and advanced platform customizations.

• Familiarity with implementing integrations using REST APIs, SOAP APIs, MID Servers, and Integration Hub.

• Background in supporting CMDB governance, data quality initiatives, and Common Service Data Model (CSDM) adoption.

• Experience in leading ServiceNow upgrades, release activities, and platform enhancement projects.

• Proven track record of mentoring developers and providing technical leadership within a development team.

• Experience working in Agile delivery teams and collaborating with Product Owners and Business Analysts.

• ServiceNow Certified Application Developer (CAD) certification is preferred.

• One or more ServiceNow Certified Implementation Specialist (CIS) certifications are preferred.

🏝️ Benefits

• Competitive benefits program.

• Variable incentives, bonuses, benefits, and/or other awards may be included in total compensation.