Architect, ServiceNow

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee the technical design, development, and execution of enterprise ServiceNow applications that facilitate governance, risk management, compliance, and audit operations.

• Convert approved architectural designs and business needs into scalable, sustainable technical solutions that comply with ServiceNow platform standards.

• Create scoped applications that enhance the native ServiceNow GRC/IRM functionalities while minimizing excessive customization.

• Define application data structures and relationships pertinent to audit engagements, control objectives, evidence management, findings, recommendations, and corrective action tracking.

• Design and establish application security models utilizing ACLs, role-based permissions, assignment groups, and record-level security.

• Set up application access and visibility rules in accordance with responsibilities and authorization levels.

• Construct end-to-end workflows for audit planning, engagement management, fieldwork, reviews, reporting, findings, and follow-up on corrective actions.

• Configure and tailor ServiceNow PPM features for project intake, prioritization, approvals, and GRC/IRM coordination.

• Develop integrations and automated processes across various ServiceNow modules.

• Create interactive Workspaces and Service Portal experiences.

• Implement Flow Designer automation for assignments, approvals, notifications, reviews, and workflow completion.

• Design and configure risk and compliance solutions for entity management, controls, attestations, and testing.

• Support enterprise control frameworks and facilitate control mapping.

• Create solutions addressing audit findings, recommendations, remediation, and corrective action plans.

• Plan and oversee legacy-system data migrations, covering mapping, transformation, validation, and reconciliation.

• Generate architecture documentation, design decisions, development standards, and implementation procedures.

• Lead reviews of code, configurations, and update sets to ensure quality, security, maintainability, and compatibility with upgrades.

• Engage in architecture reviews and present technical recommendations to senior stakeholders.

• Offer technical direction, mentorship, and developmental guidance.

• Collaborate with project leadership, process owners, and technical teams to address backlogs, priorities, and complex challenges.

• Assist in Agile delivery activities, testing, UAT, deployment preparation, knowledge transfer, and post-implementation support.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent education and professional experience.

• At least 8 years of relevant professional experience.

• Extensive practical experience in designing, developing, and implementing ServiceNow solutions, especially in GRC and IRM.

• Strong functional understanding of ServiceNow Risk Management, Audit Management, and Policy and Compliance Management.

• Experience in configuring GRC/IRM data structures, which includes entities, entity types, controls, control objectives, and related assessment records.

• Proven experience in developing scoped applications that extend native ServiceNow functionalities while ensuring platform upgrade compatibility.

• Solid grasp of ServiceNow application architecture, data relationships, application scope, and platform security.

• Experience in implementing advanced access controls through ACLs, role-based permissions, assignment groups, and record-level security.

• Proficiency with ServiceNow Flow Designer, including complex workflows, subflows, approval processes, and automated notifications.

• Familiarity with ServiceNow PPM or Strategic Portfolio Management (SPM), encompassing project intake, approvals, project lifecycle management, and cross-module integrations.

• Experience in developing and customizing ServiceNow Workspaces, Service Portals, forms, dashboards, and user interfaces.

• Understanding of audit and compliance processes, including audit engagements, work programs, evidence collection, findings, recommendations, and corrective action plans.

• Experience in designing and implementing data migration solutions using Import Sets, Transform Maps, and data validation techniques.

• Strong development skills in ServiceNow, including JavaScript, business rules, Script Includes, client scripts, and platform configuration.

• Experience in producing technical architecture documentation, evaluating design alternatives, and effectively communicating technical decisions to stakeholders.

• Demonstrated capability to lead technical teams, conduct code reviews, establish development standards, and mentor other developers.

• Experience in Agile delivery environments and managing technical priorities across multiple workstreams.

• Ability to work independently, make informed technical decisions, and lead complex development initiatives.

• U.S. Citizenship is required.

• Active Top Secret (TS) security clearance is required upon hire.

• TS/SCI eligibility is required; active TS/SCI is preferred.

• Ability to access and support classified environments, including JWICS, as necessary for the assignment.

• CompTIA Security+ certification is required.

• ServiceNow Certified System Administrator (CSA) is required.

• ServiceNow Certified Application Developer (CAD) is required.

• ServiceNow Certified Implementation Specialist – Risk and Compliance (GRC/IRM) is required.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Disability and Life Insurance

• Parental Leave

• 401K

• Paid Time Off