ServiceNow Developer II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Design, develop, test, and implement ServiceNow solutions in accordance with development standards and architectural guidelines.

• Configure and personalize ServiceNow applications, workflows, forms, catalogs, and user interfaces.

• Create and sustain Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer workflows, and other platform elements.

• Establish and manage ServiceNow integrations with external applications using Integration Hub, REST APIs, SOAP APIs, and MID Servers.

• Engage in platform upgrades, patch installations, release management, and regression testing.

• Diagnose and resolve platform, integration, and production support challenges.

• Work closely with Product Owners, Business Analysts, Architects, and stakeholders to clarify requirements and suggest technical solutions.

• Contribute to CMDB governance, data quality projects, and CSDM implementation.

• Create and update technical documentation, including design specifications, implementation processes, and support materials.

• Participate in code reviews and advocate for development best practices, platform standards, and operational excellence.

• Promote continuous improvement and identify opportunities to enhance platform performance, reliability, and user experience.

• Take part in an on-call rotation and assist with critical incidents as needed.

⛳️ Requirements

• Bachelor’s Degree with 4 years of experience OR High School Diploma or GED/Equivalent with 8 years of experience in systems engineering and programming.

• Preferred: Associate's or Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.

• Proficient in ServiceNow ITSM, ITOM, IRM, GRC, Security Incident Response (SIR), and Service Catalog.

• Experienced in developing solutions utilizing Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, and Integration Hub.

• Familiarity with ServiceNow CMDB, Common Service Data Model (CSDM), and Discovery.

• Skilled in integrating ServiceNow with enterprise applications through REST and SOAP APIs.

• Experienced in MID Server administration and integration troubleshooting.

• Support Agile delivery teams and function effectively within Scrum frameworks.

• Knowledgeable in Automated Test Framework (ATF), platform upgrades, patching, and release management.

• ServiceNow Certified Application Developer (CAD) certification is preferred.

• Additional ServiceNow certifications such as Certified Implementation Specialist (CIS) in ITSM, ITOM, IRM, Risk Management, or Security Incident Response are highly valued.

🏝️ Benefits

• Competitive, well-structured, and high-quality benefits program.

• Benefits information available at https://jobs.firstcitizens.com/benefits.