ServiceNow Technical Consultant – ITSM

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in all technical facets of delivering intricate customer solutions on the ServiceNow platform.

• Guide clients on best practices to foster enduring value and improved experiences.

• Contribute to various Agile projects utilizing Astrica methodology and tools.

• Establish technical and design strategies.

• Lead scrum meetings and provide guidance to technical consulting resources on development and configuration tasks.

• Assess time and effort for technical resources.

• Proactively communicate progress and anticipate changes to the Engagement Manager.

• Maintain technical quality in customer projects.

• Take part in code review processes.

• Supervise Go-Live planning initiatives.

• Aid in discovery workshops.

• Collaborate with Business Process Consultants to ascertain customer requirements.

• Engage in internal knowledge sharing, coaching, collaborative activities, and initiatives.

• Travel to clients occasionally, up to 10%.

⛳️ Requirements

• Over 6 years of experience with the ServiceNow platform, possessing a thorough understanding of the ITSM and Knowledge Management product suite.

• More than 10 years of relevant client-facing professional consulting experience, ideally with ServiceNow.

• Proven experience with the Agile methodology, leading sprint planning efforts, evaluating stories against business requirements, segmenting epics, and logically prioritizing development in a virtual setting.

• Experience in assigning estimates for work units (stories, defects, documentation, etc.) and mentoring resources on technical development and configuration based on defined user stories.

• Capability to lead client-facing workshops and meetings, conducting calls with customers either independently or in support of business process/requirements gathering tasks.

• Experience in supervising and inspecting code migrations between instances, providing constructive feedback to technical resources on methods to address assigned defects.

• Enthusiasm for advising and guiding customers on maximizing product benefits and staying updated on the latest product features.

• Composed, adaptable, and motivated approach to client engagements and internal team efforts.

• Ability to thrive in a fast-paced, cooperative, and flexible environment.

• Experience with implementing ServiceNow Employee Workflows (HRSD, WSD, and Legal Service Delivery) is highly desirable.

• Familiarity with web technologies such as HTML, CSS, or AngularJS is a significant plus.

• Experience with integrations using REST, SOAP, Integration Hub, LDAP, or SSO is a valuable asset.

• Experience in custom scoped application development is a considerable advantage.

• CSA, CAD, and ITSM (CIS) certifications, along with CIS in 3+ additional process areas outside of ITSM, are highly regarded.

• No submissions from third-party vendors will be accepted at this time.

🏝️ Benefits

• Competitive compensation that reflects your skills and certifications.

• Performance bonuses and annual reviews that recognize growth.

• Unlimited vacation and flexible time off (because work-life balance is essential).

• Comprehensive health, dental, vision, and 401(k) coverage.

• Support for career development and learning incentives to keep your skills sharp.

• Remote-first work arrangement.

• Flexible working hours.

• Opportunities for occasional on-site client visits.

• Up to 10% travel required.