Senior ServiceNow Developer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop and enhance the functionality of ServiceNow through server-side and client-side scripting, utilizing Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs.

• Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces.

• Build and customize the Employee Center, portals, widgets, and Angular-based UI components to meet business requirements.

• Create and maintain REST and Scripted REST APIs, Flow Designer solutions, SubFlows, and Integration Hub actions, including custom integrations and automation scripts.

• Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics.

• Monitor system health, analyze upgrade and performance logs, and optimize the platform’s reliability and scalability.

• Act as a technical liaison between architects and developers, ensuring consistency with design standards and architectural patterns.

• Conduct code reviews and enforce development best practices to ensure high-quality, maintainable solutions.

• Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations.

• Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, ServiceNow-to-ServiceNow e-bonding, and AI-enabled automation use cases.

• Perform other duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience.

• 5+ years of hands-on ServiceNow development experience supporting enterprise-scale implementations.

• Advanced expertise in server-side and client-side scripting, API development, and platform configuration.

• Strong working knowledge of ITSM, ITOM, and ITAM modules.

• Experience in managing platform upgrades, instance cloning, and multi-instance environments.

• Demonstrated experience with Integration Hub, REST integrations, and external system connectivity.

• Familiarity with Domain Separation and multi-tenant architecture.

• ServiceNow Certified System Administrator (CSA) is required; Certified Application Developer (CAD) is preferred.

• Proven ability to mentor developers and provide technical leadership.

• Strong analytical, troubleshooting, and cross-functional collaboration skills.

• Alignment with RTS Core Values.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and certifications.

• Flexible work schedules and remote work options.

• Collaborative and inclusive work environment.