Senior ServiceNow Developer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Design, develop, implement, and provide support for solutions on the ServiceNow platform.

• Offer technical leadership for initiatives aimed at enhancing the platform, with a focus on the App Engine and Customer Service Management (CSM) modules.

• Create and maintain integrations between ServiceNow and enterprise systems utilizing REST and SOAP APIs.

• Engage in gathering requirements and defining technical solutions alongside business stakeholders and cross-functional teams.

• Design, develop, and refine workflows, flows, business rules, client scripts, UI policies, and script includes.

• Conduct technical analysis, troubleshoot, and resolve highly complex incidents.

• Ensure quality of delivery through adherence to development best practices, version control, and thorough documentation.

• Assist in defining technical standards that promote scalability, security, and performance.

• Act as a technical reference for the team by sharing knowledge and mentoring less experienced professionals.

• Collaborate with agile teams utilizing Jira.

• Estimate effort and plan project deliverables.

• Work collaboratively on Bradesco's strategic projects (Squad Avatar).

⛳️ Requirements

• Extensive experience in the development and architecture of ServiceNow solutions.

• Strong understanding of the App Engine and Customer Service Management (CSM) modules.

• Proven experience in developing and consuming REST and SOAP APIs.

• Advanced skills in JavaScript and the key development components of the ServiceNow platform.

• Experience integrating enterprise systems with external third-party platforms.

• Knowledge of data modeling and proficiency in SQL queries.

• Familiarity with code version control tools, preferably GitHub.

• Experience working within agile environments using Scrum and/or Kanban methodologies.

• Capability to lead technical discussions and propose solutions that align with business objectives.

• Experience in leading ServiceNow upgrades, migrations, and strategies for platform evolution.

• Analytical, proactive, and highly adept at resolving complex issues.

• ServiceNow certifications such as CSA, CAD, and CIS-CSM are advantageous.

• Experience with additional modules including ITSM, ITOM, HRSD, or SPM is beneficial.

• Knowledge of Service Portal, Employee Center, DevOps, CI/CD, SOA, and microservices is a plus.

🏝️ Benefits

• Flexible benefits card – choose how and where to utilize it.

• Tuition assistance for undergraduate, graduate, MBA, and language courses.

• Certification incentive programs.

• Flexible working hours.

• Competitive salaries.

• Annual performance reviews accompanied by a structured career development plan.

• Opportunities for international career advancement.

• Access to Wellhub and TotalPass.

• Private pension plan.

• Childcare assistance.

• Medical insurance.

• Dental insurance.

• Life insurance.