ServiceNow Technical Consultant

This is a fully remote position, open to applicants in Texas.

📋 Description

• Implement and set up ServiceNow integration features for both provider and consumer environments.

• Establish vendor catalog items, mappings, and data transformation processes.

• Configure remote tasks for bi-directional data synchronization.

• Apply and uphold the customer onboarding playbook along with its associated workflows.

• Validate User Acceptance Testing (UAT) scenarios and baseline functionalities.

• Assist customer testers by providing instructions and guidance on workflows.

• Diagnose UAT issues and coordinate triage efforts with internal teams.

• Ensure the readiness of the UAT environment and verify acceptance criteria.

• Develop and revise test plans and test suites as required.

• Provide support for regression testing during system upgrades.

• Minimize manual testing efforts by leveraging automation techniques.

• Serve as a Subject Matter Expert (SME) on the deployed Technology Provider Service Management functions within ServiceNow.

• Implement onboarding playbooks and related workflows effectively.

• Assist customers in navigating testing procedures, scenario validation, and workflow processes.

⛳️ Requirements

• 3-5 years of experience in supporting ServiceNow or comparable CSM and ITSM environments.

• Practical experience with ServiceNow, including playbooks, integrations, process mapping, workflows, and catalog configuration.

• Proven experience in supporting UAT, resolving issues, and collaborating with customers.

• Strong expertise in Automated Test Framework (ATF) and test automation techniques.

• Exceptional communication and problem-solving skills.

• Capability to simplify and convey complex issues to stakeholders across various functions and levels.

• Thorough understanding of the IT lifecycle.

• Proficiency in identifying customer needs and delivering customized solutions.

• Extensive technical knowledge and expertise across multiple technology domains.

• Preferred: ServiceNow certifications such as CSA, CIS-ITSM, Micro-Certification-Integration Hub, etc.

• Preferred: Experience in implementing, customizing, and supporting ServiceNow modules and features, including Integration Hub, Flow Designer, and cross-instance integrations.

• Preferred: Consulting or customer-facing experience in deploying complex multi-platform solutions.

🏝️ Benefits

• Opportunities for continuous professional development and leadership advancement.

• Comprehensive health, wellness, and financial benefits.

• Access to world-class facilities and technology for both office and remote work.

• Medical, vision, and dental insurance coverage.

• 401K retirement plan.

• Flexible spending options available.