Senior Director, ITSM, ServiceNow Platform Leader

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Establish and implement the long-term vision and strategy for the ServiceNow ecosystem.

• Transform the platform into a key enabler of digital transformation, productivity, and AI-driven innovation across the enterprise.

• Ensure the platform's stability, performance, and scalability.

• Nurture a customer-centric culture that emphasizes operational excellence, high availability, and superior user experiences.

• Lead, mentor, and expand a large, diverse team of domain specialists.

• Promote servant leadership, psychological safety, professional growth, and impactful delivery.

• Integrate newly acquired businesses into the service standards of GE Vernova.

• Develop initial and ongoing strategies for platform adoption, process alignment, and user migration.

• Advocate for next-generation AI and automation technologies to streamline IT tools, minimize operational friction, and create cost-saving opportunities.

• Collaborate strategically with CTOs, Business Unit leaders, and Global Operations.

• Influence stakeholders to dismantle silos, ensure compliance, and foster a cohesive service management standard.

• Create governance frameworks that balance agility with security and compliance needs.

• Oversee departmental resources with complete financial accountability and operational transparency.

⛳️ Requirements

• Bachelor’s degree in Computer Science, STEM, or a related discipline.

• 10 years of progressive leadership experience in IT infrastructure, Service Management, or Enterprise Platform roles within a global, complex, matrixed environment.

• Extensive subject matter expertise in ServiceNow platform architecture, ITSM, and enterprise workflow automation.

• Demonstrated success in leading large-scale organizational change, M&A integration, and the deployment of enterprise-wide standardized processes.

• Outstanding communication skills with the capability to influence C-suite stakeholders and unify diverse business units under a shared technical vision.

• Must possess legal authorization to work in the United States.

• Successful completion of a drug screening, if applicable.

🏝️ Benefits

• Medical, dental, vision, and prescription drug coverage.

• Health Coach from GE Vernova, a 24/7 nurse-based resource.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings opportunity with company matching contributions and retirement contributions.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Flexible time off.

• Eligibility for a discretionary annual bonus.