ServiceNow Administrator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the daily administration and ongoing enhancement of Cloudera's ServiceNow platform for HR Service Delivery and IT Service Management.

• Ensure the platform's functionality and configure new services as needed.

• Transform manual processes into dependable, measurable workflows.

• Collaborate with HR systems, IT operations, and service owners throughout the organization.

• Assume responsibilities from implementation partners as the platform transitions into a steady operational state.

• Conduct daily administration of users, groups, roles, and access permissions.

• Configure and sustain HR Service Delivery, encompassing HR services, Centres of Excellence, SLAs, workflows, and assignment rules.

• Configure and manage ITSM processes, which include incident, request, change, and knowledge management.

• Create and maintain service catalog items for both HR and IT services.

• Support the accuracy and integrity of the CMDB and associated data.

• Test and validate new features, updates, and enhancements using Update Sets and platform standards.

• Document configurations, procedures, and standard operating processes.

• Serve as the initial point of contact for service owners requesting changes to the platform.

⛳️ Requirements

• A minimum of 3 years of hands-on experience in ServiceNow administration.

• Experience with ServiceNow HRSD, including HR Case Management and HR Agent Workspace.

• Proficient understanding of core ITSM processes: incident, request, change, and knowledge management.

• Familiarity with catalog management and Flow Designer.

• A methodical approach to platform standards, change control, and documentation practices.

• Excellent communication and collaboration abilities.

• ServiceNow Certified System Administrator (CSA) is preferred or may be required.

• Certification as an Implementation Specialist in HR (CIS-HR) or ITSM (CIS-ITSM) may also be required or preferred.

• Experience with one or more ServiceNow implementations is preferred or may be required.

• Knowledge of CMDB or ITOM is preferred or may be required.

• Scripting experience in JavaScript (Glide API) is preferred or may be required.

🏝️ Benefits

• Generous PTO Policy.

• Unplugged Days to promote work-life balance.

• Flexible Work From Home Policy.

• Mental & Physical Wellness programs.

• Phone and Internet Reimbursement program.

• Opportunities for Continued Career Development.

• Comprehensive Benefits and Competitive Packages.

• Paid Volunteer Time.

• Access to Employee Resource Groups.