ServiceNow Systems Engineer

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Design, develop, and maintain resilient systems and services within a dynamic and intricate computing landscape.

• Leverage cloud-based and on-premises tools to provide scalable, dependable, and secure solutions.

• Apply software engineering best practices while ensuring optimal system performance and security.

• Collaborate with cross-functional teams to foster innovation and promote continuous enhancement.

• Develop, implement, and support systems and services to ensure robust and reliable operations.

• Execute project tasks for systems and applications, enhancing both efficiency and functionality.

• Oversee upgrades, migrations, optimizations, and new implementations.

• Address and resolve efficiency challenges.

• Write scripts, templates, interfaces, and utility applications to enhance functionality and automate processes.

• Develop, test, troubleshoot, and document new and improved systems and processes.

• Provide level three support in areas of expertise.

• Design, configure, and script custom workflows, enhancements, and data models within ServiceNow SAM Pro/Enterprise.

• Build and maintain data pipelines, APIs, and discovery patterns, including ServiceNow Discovery, SCCM, and Jamf.

• Engineer automated reconciliation frameworks and entitlement schemas for vendor licensing models.

• Establish ITAM data governance and create compliance dashboards, custom reports, and KPIs using ServiceNow reporting and Performance Analytics.

⛳️ Requirements

• Proficiency with infrastructure/systems lifecycle methodology and scripting relevant to the area of expertise.

• Minimum of 2 years of experience in systems engineering.

• Bachelor's degree or equivalent in Management Information Systems, Computer Science, or a related field.

• Familiarity with cloud platforms such as GCP, AWS, or Azure.

• Understanding of software engineering methodologies, including CI/CD and automation.

• Knowledge of security best practices related to system operations.

• Strong analytical and problem-solving capabilities.

• Effective communication and teamwork skills.

• Enthusiasm for continuous learning and staying informed on emerging technologies.

• Solid background in ServiceNow scripting (JavaScript), REST/SOAP APIs, SQL, and system integrations.

• Certified System Administrator (CSA) credential.

• Experience translating major publisher licensing rules, such as those from Microsoft, Oracle, IBM, and AWS, into technical platform logic.

• Certified Implementation Specialist – Software Asset Management (CIS-SAM).

🏝️ Benefits

• Remote work arrangement as indicated in the job title.

• Salary employment.

• Exposure to cloud-based and on-premises tools and systems.