Senior ServiceNow ITMS Developer

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the design, development, and implementation of IT Service Management solutions.

• Direct the design and architecture of ITSM solutions.

• Provide technical mentorship and guidance to junior and mid-level developers.

• Establish coding guidelines, best practices, and development standards.

• Review code and configurations to ensure quality, performance, and maintainability.

• Propel technical innovation and optimize platform performance.

• Lead initiatives for proof-of-concept on new ITSM capabilities.

• Architect integrations between ITSM and other systems.

• Design and develop intricate ITSM applications and customizations.

• Create advanced Service Catalog offerings and fulfillment workflows.

• Develop scoped custom applications, business rules, script includes, UI actions, widgets, portals, mobile applications, and Flow Designer workflows.

• Implement solutions involving Virtual Agent, chatbots, predictive intelligence, machine learning, auto-remediation, and self-healing technologies.

• Design enterprise-level integrations with email, LDAP, SSO, CMDB, monitoring, ticketing, and collaboration platforms.

• Develop REST/SOAP web services, middleware integrations, ETL processes, and real-time or batch integration patterns.

• Generate ITSM reports, dashboards, Performance Analytics content, and compliance reporting.

• Manage update sets, deployments, source control, instance security, platform performance, technical debt, upgrades, disaster recovery, and backups.

• Produce technical documentation, solution designs, architectural diagrams, API specifications, runbooks, playbooks, training sessions, and video tutorials.

• Gather requirements and convert business needs into technical solutions.

• Present solutions to executive leadership while managing stakeholder expectations.

• Provide estimates, technical assessments, vendor evaluations, and client-facing demonstrations.

• Mentor developers, conduct code reviews, lead team ceremonies, and participate in hiring and interview processes.

⛳️ Requirements

• Secret clearance is required to begin.

• ServiceNow Certified System Administrator (CSA) is mandatory.

• ServiceNow Certified Implementation Specialist - ITSM is required.

• ITIL 4 Foundation certification is preferred.

• Strong grasp of ServiceNow platform fundamentals.

• Familiarity with ITSM applications, including Incident, Problem, Change, and Request Management.

• Understanding of ITIL processes and best practices.

• Experience with Service Catalog development and configuration.

• Basic knowledge of JavaScript for business rules and client scripts.

• Proficiency in Flow Designer.

• Understanding of SLA configuration and management.

• Experience with notifications and email templates.

• Knowledge of UI policies, data policies, and ACLs.

• Understanding of REST/SOAP API integrations.

• Familiarity with reporting and Performance Analytics when applicable.

• A minimum of 10 years of experience with the ServiceNow platform.

• Hands-on experience in configuring ITSM modules.

• Up to 10% travel may be required.

• Ability to work on assignments within the Continental US.

🏝️ Benefits

• Flexible time off benefit.

• Comprehensive learning resources.

• Healthcare benefits.

• Wellness benefits.

• Financial benefits.

• Retirement benefits.

• Family support benefits.

• Continuing education benefits.

• Time off benefits.

• Competitive compensation.