ServiceNow Solutions Specialist – Scrum Master

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee Agile software development and operational tasks.

• Act as Scrum Master, facilitating sprint planning, backlog refinement, daily coordination, sprint reviews, and communication with stakeholders.

• Design and implement advanced techniques for configuring and customizing ServiceNow and Nuvolo.

• Evaluate business requirements and convert them into technical solutions.

• Generate system specifications, design artifacts, workflow designs, and configuration documentation.

• Assist with Operations & Maintenance tasks, including defect resolution and technical troubleshooting.

• Aid in ServiceNow and Nuvolo platform upgrades across all environments.

• Ensure all deliverables adhere to WCAG, Section 508, and accessibility standards.

• Engage in demonstrations, support user acceptance testing, assist with deployment planning, and manage production releases.

• Collaborate with Government personnel to prioritize product backlog items and sprint deliverables.

• Contribute to transition-in and transition-out planning efforts.

• Assist in the preparation of monthly status reports and project documentation.

⛳️ Requirements

• Public Trust Eligibility is Required.

• At least five (5) years of experience in implementing, configuring, and supporting ServiceNow solutions.

• A Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).

• Experience with ServiceNow Asset Management and workflow automation.

• Background in supporting Agile software development initiatives.

• Proven knowledge of WCAG 2.1/2.2 and Section 508 accessibility standards.

• SAFe Fundamentals Certification or Certified Scrum Master (CSM) if acting as Scrum Master.

• Excellent communication and stakeholder engagement abilities.

• Experience working with Federal Government clients.

• Familiarity with Nuvolo applications and integrations.

• Understanding of ServiceNow upgrades, release management, and platform administration.

• Knowledge of USPS, inventory management, logistics, or asset management systems.

• ServiceNow Certified System Administrator and/or Certified Implementation Specialist certifications.

• U.S. citizenship or current authorization to work in the United States on a full-time basis.

• Capability to obtain and maintain a Public Trust or Suitability Determination.

• Sponsorship is not available.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision).

• Retirement Plan (401k).

• Life Insurance (Basic, Voluntary & AD&D).

• Paid Time Off.

• Family Leave (Maternity, Paternity).

• Short Term & Long-Term Disability.

• Training & Development.