ServiceNow Platform Analyst – SPM, CSM, Service Portal

This is a fully remote position, open to applicants in India.

📋 Description

• Analyze, design, program, debug, and enhance software applications.

• Write code, execute programming tasks, and conduct application testing and debugging.

• Assist in creating test scripts and perform thorough unit testing.

• Facilitate and provide mentorship across various projects and teams.

• Offer technical guidance in code development and reviews.

• Collaborate with delivery teams and engineers to comprehend, estimate, prioritize, and execute development requests and project specifications.

• Utilize modern technology and innovative solutions to enhance platform functionality.

• Manage administration, development, and support during the implementation of ServiceNow solutions.

• Undertake additional responsibilities as directed.

⛳️ Requirements

• In-depth knowledge of software engineering principles for cloud-based platforms.

• Strong comprehension of ServiceNow functionalities and features relevant to Platform Analyst with CSDM.

• Solid understanding of GlideRecord usage, XML, and structural programming concepts.

• Proficiency in JavaScript.

• Excellent grasp of object-oriented programming.

• Practical experience in developing and/or customizing the ServiceNow Platform.

• Familiarity with relational databases.

• Capability to assess and mitigate risks effectively.

• Strong leadership skills.

• Effective facilitation, coaching, and mentoring abilities.

• Strong analytical and problem-solving skills.

• Excellent relationship management skills.

• Ability to ensure a high level of customer satisfaction.

• Comfort working within a matrixed organization.

• Ability to navigate ambiguity and adapt to change.

• A bachelor's degree in Computer Science, Computer Engineering, Information Systems, or equivalent work experience.

• Willingness and capacity to pursue further education within the ServiceNow platform and beyond.

• Ability to achieve ServiceNow competency certifications and module accreditations.

• Preference for candidates with ServiceNow CSA and CIS certifications.

🏝️ Benefits

• Healthy work-life balance.

• Collaborative and innovative culture.

• Support for professional growth.

• Commitment to diversity and inclusion.

• Equal opportunity workplace.

• Support for disability accommodations.