ServiceNow HRSD Developer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Configure and tailor ServiceNow HRSD solutions to meet organizational needs.

• Create HR journeys and processes, encompassing onboarding, employee transfers, offboarding, and employee assistance.

• Collaborate with Employee Center, Service Catalog, HR Case Management, HR Services, Knowledge Management, and Lifecycle Events.

• Design workflows, approvals, notifications, and automation processes.

• Integrate ServiceNow with enterprise systems, particularly SAP, utilizing APIs, REST, SOAP, HTTP, JSON, and MID Server.

• Assist in solution design and the collection of requirements.

• Offer technical support to various teams.

⛳️ Requirements

• 4–6 years of experience working with ServiceNow.

• Practical experience with HRSD and HR processes.

• Proficiency in configuration, customization, and development on the ServiceNow platform.

• Familiarity with integrations and JavaScript programming.

• Understanding of web applications, networks, protocols, and email (SMTP/POP3).

• ServiceNow certifications and ITIL Foundation certification are advantageous.

• Knowledge of Employee Center, Lifecycle Events, and Employee Relations is beneficial.

• Experience with SAP, App Engine, ITSM, CMDB, and security is a plus.

• Familiarity with Agile methodologies, such as Scrum, Kanban, and SAFe, is a plus.

• Understanding of privacy and data protection practices relevant to HR is an advantage.

🏝️ Benefits

• Health Insurance: Coverage for up to two dependents without a monthly premium; copayments for exams and consultations apply.

• Dental Insurance: Free for the employee; dependents covered at a cost of R$3.00 per person per month.

• Life and accident insurance fully covered by the company.

• Funeral assistance for the employee, direct dependents, and eligible additional dependents.

• Transportation or fuel allowance, subject to in-office/hybrid work arrangements and commuting needs.

• Meal or food allowance of R$924.00, with a nominal payroll deduction of R$1.00.

• Private Pension Plan available after the probationary period, with employee contributions ranging from 1% to 3% of base salary and a company match.

• Support for employees with children with disabilities.

• Childcare/nanny assistance in accordance with company policy.

• Day Off during the employee’s birthday month and when changing residence.

• Short Day: 2-hour early departure on the birthdays of employees’ children up to 12 years old.

• 5 business days of marriage leave.

• 6 months of maternity leave.

• 20 days of paternity leave.

• Bereavement leave of 5 business days for immediate family members and 1 business day for extended family members.

• Gympass with discounts available for employees and dependents after 1 month of employment.

• EAP – Employee Assistance Program offering free legal, psychological, financial, and social support to employees and their dependents.

• NBaby: support provided throughout pregnancy and until the baby is 1 year old.

• Robotics workshops available for children and their families.

• Partnerships with educational institutions, language schools, retailers, pharmacies, and restaurants.

• NAV/DASA for online consultations.