ServiceNow Developer – Software Asset Management

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Design, configure, and implement solutions within the ServiceNow Software Asset Management (SAM Pro) framework.

• Assist in the implementation of SBOM-related data management and governance processes for open-source software.

• Configure and uphold software normalization, software models, and content service processes.

• Develop and improve ServiceNow workflows, automation, and integrations utilizing Integration Hub.

• Support activities related to software reconciliation, entitlement management, and software compliance.

• Collaborate with CMDB, Discovery, and Asset Management teams to enhance visibility and accuracy of software licenses.

• Configure and sustain integrations with software inventory sources and endpoint management systems.

• Create and maintain business rules, flows, scripted processes, and custom applications as necessary.

• Engage in solution design, testing, deployment, and operational support activities.

• Produce technical documentation and materials for knowledge transfer.

⛳️ Requirements

• A Bachelor's Degree with 6 years of experience OR a High School Diploma or GED/Equivalent with 10 years of experience in systems engineering and programming.

• Over 5 years of experience in ServiceNow development and implementation.

• At least 3 years of direct experience with ServiceNow Software Asset Management Professional (SAM Pro).

• ServiceNow Certified Application Developer (CAD) is preferred.

• ServiceNow Certified System Administrator (CSA) is preferred.

• ServiceNow Certified Software Asset Manager is preferred.

• Proficient JavaScript development skills within the ServiceNow platform.

• Experience with ServiceNow Integration Hub and REST/SOAP integrations.

• Familiarity with ServiceNow Discovery and CMDB data management.

• Experience in software model normalization and software asset reconciliation processes.

• Knowledge of software entitlements, publishers, licensing metrics, and compliance management.

• Experience with SDLC/Development practices in a corporate environment.

• Background in the LFI or financial industry is preferred.

🏝️ Benefits

• Competitive, thoughtfully designed, and high-quality benefits program.

• Benefits information is available at https://jobs.firstcitizens.com/benefits.