ServiceNow Developer – SME

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Design, construct, and tailor scalable, secure, and resilient ServiceNow solutions, scoped applications, and workflow automations.

• Create solutions utilizing ServiceNow modules such as ITSM, ITOM, CMDB, HRSD, CSM, and/or SecOps.

• Develop and assess JavaScript, Glide API logic, Business Rules, Client Scripts, Script Includes, and Flow Designer workflows.

• Establish and manage ServiceNow data exchanges utilizing REST APIs, SOAP Web Services, MID Servers, and IntegrationHub.

• Customize user interfaces, forms, and workflows to enhance user experience.

• Set development standards and conduct architecture and code reviews.

• Sanction critical modifications and provide mentorship to team members.

• Oversee platform patching, major version upgrades, Automated Test Framework testing, and deployment pipelines.

• Manage administrative responsibilities including user and role management, system maintenance, and health checks.

• Direct end-user support and troubleshooting for integrated processes and platform functionalities.

• Convert business and mission requirements into functional technical specifications.

• Provide guidance to leadership on platform roadmaps.

• Collaborate with end users, stakeholders, and management to develop reports, dashboards, and data analysis products.

• Engage in IT technical process reviews, postmortems, and ongoing process enhancements.

• Maintain current ServiceNow and industry certifications while pursuing additional credentials.

⛳️ Requirements

• Technical training, certifications, or a degree in a relevant field.

• Over 10 years of pertinent experience.

• Extensive, proven expertise in developing and customizing ServiceNow applications and modules, particularly ITSM.

• Advanced proficiency with SOAP, REST, IntegrationHub, MID Server, and web services, including the creation and consumption of integrations.

• Exceptional scripting skills in at least one language, preferably JavaScript.

• Profound understanding of Import Sets, Transform Maps, and CMDB.

• Capability to analyze requirements, troubleshoot problems, and devise technical solutions.

• Excellent analytical, problem-solving, and debugging abilities.

• Familiarity with the Agile software testing process and lifecycle.

• Competence in aligning functionality with customer value streams.

• Ability to communicate as a high-level technical authority and contribute to whitepapers, BOEs, and design documents.

• Capacity to lead high-stakes customer demonstrations.

• Strong organizational and time management skills in a fast-paced software development environment.

• Quick adaptability to new technologies.

• Proficient in driving methodological changes, managing customer deliverables, resolving process challenges, and establishing standards.

• Effective communication skills for engaging with both technical and non-technical stakeholders.

• Ability to work collaboratively with and influence stakeholders, mentor junior team members, support staff development, lead knowledge sharing initiatives, and spearhead innovation projects and technology pilots.

• ServiceNow Certified Systems Administrator certification is required.

• Must successfully pass a background check and obtain DHS HQ Public Trust suitability prior to starting, and maintain final suitability.

• US citizenship is required.

🏝️ Benefits

• Comprehensive medical plan options, including choices with Health Savings Accounts.

• Dental plan options available.

• Vision plan options available.

• 401(k) plan with company matching contributions.

• Flexible work weeks where feasible.

• Paid vacation, sick leave, and personal time.

• Paid holidays.

• Paid parental leave.

• Paid military leave.

• Paid bereavement leave.

• Paid jury duty leave.

• Up to 160 hours of paid family leave within a rolling 12-month period for eligible employees.

• Short-term and long-term disability benefits.

• Life insurance options.

• Accidental death and dismemberment insurance coverage.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• AI-driven career tools identifying career advancement steps and learning opportunities.

• Internal mobility team dedicated to supporting career aspirations.

• Wellness packages offered.

• An award-winning culture fostering innovation.

• A military-friendly workplace.