Mid-Level ServiceNow Developer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist in the planning and execution of the transition to the ServiceNow platform.

• Evaluate and document current processes, workflows, integrations, and operational needs.

• Create, configure, and validate ServiceNow functionalities.

• Provide support for integration testing, user acceptance testing, cutover, operational handover, and post-transition stabilization.

• Identify risks in implementation, technical dependencies, configuration gaps, and opportunities for platform improvement.

• Design, customize, and maintain ServiceNow applications, modules, workflows, and scoped applications.

• Configure business rules, client scripts, UI policies, ACLs, Script Includes, and system properties.

• Develop and maintain Flow Designer workflows, automated tasks, and reusable application components.

• Design, implement, test, and maintain integrations between ServiceNow and enterprise systems using APIs.

• Troubleshoot integration failures, data synchronization issues, authentication problems, and platform dependencies.

• Develop automation and workflow enhancements to minimize manual effort and improve service delivery.

• Provide scheduled part-time development and sustainment support following the transition and stabilization phases.

• Review and refine platform functionalities, workflows, configurations, and integrations.

• Assess enhancement requests, prioritize technical tasks, and implement approved changes through change-control processes.

• Address defects, technical debt, performance issues, and configuration inconsistencies.

• Support platform releases, upgrades, regression testing, and compatibility validation.

• Maintain a prioritized development backlog and suggest improvements.

• Develop and execute unit, integration, regression, and other relevant testing.

• Validate changes prior to deployment.

• Adhere to security requirements, least-privilege principles, secure coding practices, and configuration management standards.

• Support vulnerability remediation, security configuration updates, and audit or compliance activities.

• Create and maintain technical documentation, configuration records, integration documentation, workflow diagrams, and operational procedures.

• Document platform changes, dependencies, testing outcomes, and deployment procedures.

• Facilitate knowledge transfer to administrators, developers, and operational staff.

• Translate stakeholder requirements into efficient platform solutions.

• Communicate development progress, technical risks, dependencies, and recommendations.

• Offer technical guidance and troubleshooting support to administrators and authorized users.

⛳️ Requirements

• Must be a U.S. Citizen.

• High school diploma or GED is required.

• Must possess an active Secret security clearance or be eligible to obtain one.

• Candidates will undergo fingerprinting and processing on their first day through in-person onboarding.

• A Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, Software Engineering, or a related field is preferred.

• Equivalent relevant experience may be considered in lieu of a degree when permitted by contract and applicable qualification requirements.

• 3–5 years of relevant professional experience in ServiceNow development, configuration, integration, or enterprise platform engineering.

• Practical experience in developing and maintaining enterprise ServiceNow applications and workflows.

• Experience in translating business and operational requirements into technical solutions with minimal day-to-day oversight.

• Background in supporting platform implementations, transitions, integrations, or significant enhancements.

• Experience in troubleshooting complex application, workflow, and integration challenges.

• CompTIA Security+ CE is required if mandated by applicable contract, customer, or security requirements; otherwise preferred.

• Must meet applicable DoD 8140/DCWF qualification requirements.

• ServiceNow Certified Application Developer (CAD) is required, or equivalent qualifications.

• Experience in developing and troubleshooting API integrations.

• Background in testing, change management, technical documentation, and controlled deployment practices.

• Familiarity with ServiceNow Studio, scoped applications, and platform development tools.

• ServiceNow Certified System Administrator (CSA) is preferred.

• Proficiency in JavaScript and ServiceNow application development.

• Knowledge of server-side development, including Business Rules and Script Includes, as well as client-side development, including Client Scripts and UI Policies.

• Experience with the ServiceNow Glide API and platform data structures.

• Familiarity with Flow Designer, workflow automation, and reusable platform components.

🏝️ Benefits

• Eligibility for an annual bonus.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Short-term disability (STD) benefits.

• Long-term disability (LTD) benefits.

• Life insurance coverage.

• 401(k) plan.

• Paid time off (PTO).

• Opportunities for remote work.

• Reasonable accommodations provided in accordance with applicable law.