Senior ServiceNow Developer – Electronic Health Records

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and oversee the ServiceNow instance for the IHS Electronic Health Records Modernization initiative.

• Design, configure, and manage custom ITSM reports, dashboards, and Key Performance Indicators (KPIs).

• Create and tailor applications, workflows, Business Rules, UI Policies, and Client Scripts.

• Collaborate with end users, stakeholders, and management to define and produce reports, dashboards, and data analysis products.

• Modify user interfaces, forms, and workflows to enhance user experience.

• Script and automate processes, data imports, and report creation.

• Integrate ServiceNow with other systems using REST/SOAP APIs.

• Conduct platform health checks, manage upgrades, and oversee user/role assignments.

• Ensure that solutions adhere to ServiceNow best practices and platform governance.

• Offer end-user support and diagnose issues related to integrated processes and platform functionality.

• Engage in technical process reviews, postmortems, and ongoing process enhancement.

• Keep current with ServiceNow and industry certifications while pursuing additional qualifications.

⛳️ Requirements

• Bachelor’s degree (equivalent work experience may be accepted in place of a degree).

• Over 5 years of experience in supporting cloud deployment and maintaining cloud solutions.

• Strong expertise in ServiceNow ITSM and SPM modules.

• Proficient in ServiceNow Reporting and Performance Analytics (PA).

• Familiarity with Import Sets, Transform Maps, and the Configuration Management Database (CMDB).

• Experience working with REST/SOAP APIs.

• Understanding of Access Control Lists (ACLs), UI Policies, and Business Rules.

• Capability to analyze requirements, resolve issues, and create effective solutions.

• Ability to identify, comprehend, document, and develop functionality that aligns with customer value streams.

• Strong organizational and time management abilities in a fast-paced software development environment.

• Quick learner of new technologies.

• Excellent communication skills for interacting with both technical and non-technical stakeholders.

• Strong analytical, problem-solving, and debugging capabilities.

• Must be eligible to obtain a Public Trust Level 5 clearance.

• Willingness to travel up to 25% of the year, if required.

• 8+ years of relevant analyst experience is preferred.

• Experience in supporting a federal contract program manager is preferred.

• Familiarity with additional ServiceNow modules beyond ITSM and SPM is preferred.

• Capability to manage shifting priorities is preferred.

• Ability to effectively communicate with internal/external teams and customers is preferred.

• Proficiency in producing high-quality documentation is preferred.

🏝️ Benefits

• Full-flex work week.

• 401K with company matching.

• Comprehensive health and wellness packages.

• Internal mobility team.

• Paid education and certifications.

• Opportunities for professional growth.

• Access to cutting-edge technology learning opportunities.

• Paid vacation and holidays.

• Medical plan options, including those with Health Savings Accounts.

• Dental plan options.

• Vision plan.

• Paid sick and personal time.

• Paid parental, military, bereavement, and jury duty leave.

• Up to 160 hours of paid family leave within a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.