ServiceNow Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, and tailor scalable, secure, and resilient ServiceNow solutions, scoped applications, and workflow automations.

• Collaborate with ServiceNow modules such as ITSM, ITOM, CMDB, HRSD, CSM, and/or SecOps.

• Create and evaluate JavaScript, Glide API logic, Business Rules, Client Scripts, Script Includes, and Flow Designer workflows.

• Construct and manage ServiceNow data exchanges utilizing REST APIs, SOAP Web Services, MID Servers, and IntegrationHub.

• Personalize user interfaces, forms, and workflows.

• Set development standards, conduct architecture and code reviews, approve significant changes, and mentor team members.

• Direct platform patching, major version upgrades, Automated Test Framework testing, and deployment pipelines.

• Administer tasks including user and role management, system maintenance, and health checks.

• Supervise end-user support and troubleshooting for integrated processes and platform functionality.

• Convert business and mission requirements into technical specifications and provide guidance to leadership on platform roadmaps.

• Define and develop reports, dashboards, and data analysis products in collaboration with end users, stakeholders, and management.

• Engage in technical process reviews, postmortems, and ongoing process enhancements.

• Maintain current ServiceNow and industry certifications while pursuing additional certifications.

⛳️ Requirements

• Technical Training, Certification(s), or Degree required.

• Over 10 years of relevant experience.

• Extensive, proven expertise in developing and customizing ServiceNow applications and modules, particularly ITSM.

• Advanced proficiency with SOAP, REST, IntegrationHub, MID Server, and web services.

• Exceptional scripting abilities in at least one programming language, preferably JavaScript.

• Profound understanding of Import Sets, Transform Maps, and CMDB.

• Capability to analyze requirements, troubleshoot problems, and develop technical solutions.

• Excellent analytical, problem-solving, and debugging skills.

• Familiarity with the Agile software testing process and its lifecycle.

• Ability to identify, document, and create functionalities aligned with customer value streams.

• Capacity to communicate as a high-level technical authority and contribute to whitepapers, BOEs, and design documents.

• Competence to lead critical customer demonstrations.

• Strong organizational and time management skills.

• Quick learner of new technologies.

• Ability to drive methodology changes, manage deliverables, resolve process issues, and establish standards.

• Effective communication skills with both technical and non-technical stakeholders.

• Ability to collaborate with and influence stakeholders, mentor junior team members, lead knowledge sharing, and spearhead innovation projects and technology pilots.

• ServiceNow Certified Systems Administrator certification is required.

• Must successfully pass a background check and obtain Public Trust clearance, including DHS HQ EOD before starting, and DHS HQ Final Suitability to maintain employment.

• US citizenship is mandatory.

• Remote work flexibility available.

🏝️ Benefits

• Comprehensive medical plan options, including plans with Health Savings Accounts.

• Dental plan options available.

• Vision plan options offered.

• 401(k) plan with company match.

• Flexible work weeks where possible.

• Paid vacation, sick, personal time, holidays, parental, military, bereavement, and jury duty leave.

• Typically, 15 days of paid leave per calendar year for vacations, personal business, and illness.

• An additional 10 paid holidays per year.

• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits provided.

• Life insurance coverage.

• Accidental death and dismemberment insurance included.

• Personal accident insurance available.

• Critical illness insurance offered.

• Business travel and accident insurance provided.

• AI-powered career tool identifying career steps and learning opportunities.

• Internal mobility team dedicated to supporting career goals.

• Wellness packages available.

• An award-winning culture of innovation and a military-friendly workplace.