ServiceNow Developer – SIR

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, configure, and enhance ServiceNow SIR solutions aimed at enterprise cybersecurity incident response and case management.

• Customize ServiceNow forms, tables, scripts, and reusable components to meet specific needs.

• Improve Security Operations Workspaces through the use of UI Builder.

• Automate the processes of incident intake, classification, routing, investigation, remediation, and closure utilizing Flow Designer, IntegrationHub, and playbooks.

• Develop and sustain integrations with SIEM platforms, Microsoft services, and enterprise applications using REST APIs, Scripted REST APIs, IntegrationHub, and MID Servers when applicable.

• Configure incident correlation and automate the ingestion of security alerts and synchronization of incident data across systems.

• Create dashboards, reports, and Performance Analytics indicators to monitor incident severity, response times, remediation efforts, and team performance.

• Implement access controls, secure evidence handling, audit tracking, and data retention protocols.

• Conduct unit, integration, and user acceptance testing.

• Resolve application, workflow, and integration issues effectively.

• Maintain comprehensive technical documentation, configuration specifications, and development standards.

⛳️ Requirements

• Clearance: Must be a US Citizen (No Dual citizenship permitted).

• Extensive hands-on experience in developing and configuring applications on the ServiceNow platform.

• Proficient in ServiceNow scripting, including JavaScript, GlideRecord, Script Includes, Business Rules, Client Scripts, and UI Policies.

• Experience in creating workflows and automation utilizing ServiceNow Flow Designer.

• Familiarity with configuring ServiceNow forms, tables, workflows, task management, and custom applications.

• Proficient in developing REST API integrations using ServiceNow REST Messages, Scripted REST APIs, or IntegrationHub.

• Experience with ServiceNow Access Control Lists (ACLs), roles, and application security.

• Knowledge of ServiceNow Workspaces, UI Builder, or configurable workspace development.

• Understanding of incident management processes, workflow automation, and enterprise case management.

• Experience troubleshooting ServiceNow scripts, integrations, workflows, and application functionality.

• Ability to translate technical and business requirements into ServiceNow configurations and custom solutions.

• Experience in Agile development environments.

• TS/SCI clearance required.

• Direct experience in implementing or developing ServiceNow Security Incident Response (SIR) is preferred.

• Familiarity with ServiceNow Security Operations (SecOps), including Security Incident Response and Vulnerability Response (VR), is advantageous.

• Experience in configuring SIR playbooks, security incident lifecycles, investigation tasks, and remediation workflows is preferred.

• Understanding of Security Operations Center (SOC) operations and cybersecurity incident response processes is a plus.

• Experience integrating ServiceNow with SIEM platforms such as Splunk, Microsoft Sentinel, QRadar, or similar technologies is a plus.

• Familiarity with ServiceNow IntegrationHub, MID Servers, import sets, and transform maps is preferred.

• Experience developing integrations with Microsoft Graph API, Active Directory, LDAP, or PKI is a plus.

• Experience with ServiceNow Performance Analytics, dashboards, and operational reporting is a plus.

• Knowledge of security incident classification, indicators of compromise, and incident correlation is a plus.

• Experience developing ServiceNow applications in secure federal government environments is a plus.

• ServiceNow certifications such as CSA, CAD, or relevant CIS certifications are advantageous.

🏝️ Benefits

• 100% of Medical, Dental & Vision costs covered for our employees.

• 6% 401K match with immediate vesting.

• 29 Days of Paid Time Off (PTO).

• Flexible work schedule.

• Tuition and Certification reimbursement.

• Growth opportunities within an emerging defense company.