ServiceNow Developer – Nowassist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Create, configure, and develop solutions on the ServiceNow platform encompassing enterprise modules and custom applications.

• Implement intelligent workflows utilizing Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Flow Designer, and Virtual Agent.

• Develop and maintain scoped applications through ServiceNow Studio.

• Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations.

• Construct AI-driven automation and conversational workflow solutions.

• Convert functional and technical requirements into scalable and efficient technical solutions.

• Ensure adherence to ServiceNow development best practices, security protocols, and coding standards.

• Execute unit testing, debugging, defect resolution, and technical troubleshooting.

• Engage in peer reviews and contribute to development governance standards.

• Assist with platform upgrades, enhancements, and release management activities.

• Develop integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external enterprise systems.

• Facilitate workflow orchestration across various enterprise applications.

• Participate in AI-driven automation and enterprise integration projects.

• Contribute to reusable integration frameworks and accelerators.

• Take part in solution design workshops and technical discussions.

• Assist in deployment, UAT, hypercare, and post-production stabilization activities.

⛳️ Requirements

• Over 7 years of pertinent ServiceNow platform development experience.

• Proficiency in intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-enhanced ServiceNow capabilities.

• Practical experience as a ServiceNow Developer in enterprise or consulting settings.

• Expertise in JavaScript, Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, and UI Policies.

• Experience with at least two ServiceNow modules, such as ITSM, HRSD, CSM, ITOM, Service Catalog, or Custom Applications.

• Familiarity with Now Assist, GenAI Skills, AI Agents/Agentic Workflows, AI Search, and Predictive Intelligence.

• Understanding of scoped applications, update sets, CI/CD, and ServiceNow best practices.

• Experience with enterprise integrations and automation use cases.

• Strong analytical, debugging, and problem-solving abilities.

• Excellent communication and stakeholder collaboration skills.

• Ability to work in the US timezone.

• Preferred: knowledge of A2A and MCP-based AI integration methods.

• Preferred: familiarity with CRM workflows and customer operations.

• Preferred: understanding of AWS or Azure.

• Preferred: experience with low-code/no-code workflow automation.

• Preferred: involvement in Agile/Scrum delivery models.

• Preferred: knowledge of DevOps and release management processes.

• Preferred certifications: CSA, CAD, CIS certifications, Data Foundation - CMDB/CSDM, and AI/GenAI micro-certifications.

🏝️ Benefits

• Diversity and inclusion ingrained in Atos's core values.

• Commitment to a fair work environment.

• Involvement in innovation, reusable accelerators, and next-generation AI-enabled workflow solutions.