ServiceNow Developer – EAM, HAM, SAM

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and execute ServiceNow architectural standards that align with client business goals, IT strategy, platform standards, data architecture, and technical roadmaps.

• Create scalable, maintainable, and secure ServiceNow solutions.

• Develop technical designs that comply with enterprise architecture, governance requirements, and federal compliance standards.

• Design, develop, configure, and implement various ServiceNow capabilities across ITAM, HAM, SAM, EAM, ITOM, custom/scoped applications, workflows, business rules, UI policies, integrations, and automation.

• Configure and enhance ServiceNow applications to facilitate enterprise asset lifecycle and operational management processes.

• Implement and maintain ServiceNow Data Foundations.

• Design solutions utilizing the ServiceNow data model, including CIs, CMDB, asset relationships, users, locations, vendors, contracts, and enterprise data sources.

• Advocate for data quality, normalization, governance, and integrity.

• Assist in CMDB maturation, asset data management, and optimization of data relationships.

• Design and implement solutions for HAM, SAM, and EAM.

• Support comprehensive asset lifecycles from procurement and onboarding to inventory, discovery, normalization, assignment, maintenance, compliance, optimization, retirement, and disposal.

• Integrate asset management functionalities with CMDB, Discovery, Service Mapping, procurement systems, contract management, and enterprise business processes.

• Develop solutions utilizing JavaScript and ServiceNow development frameworks, including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer, IntegrationHub, REST/SOAP integrations, and scoped applications.

• Design, develop, and support integrations through REST, SOAP, IntegrationHub, MID Servers, and related technologies.

• Ensure consistent data synchronization, governance, and data exchange.

• Assist with ATO activities, platform upgrades, patching, environment cloning, MID Server administration, performance tuning, platform health monitoring, and production support.

• Assess implementations and enhance automation, performance, maintainability, user experience, and technical debt.

• Collaborate with product owners, business analysts, architects, developers, client stakeholders, and technical teams.

• Engage in Agile and SAFe ceremonies.

• Conduct code reviews, promote development standards, and mentor developers.

• Create and maintain architecture diagrams, configuration specifications, workflow and integration documentation, technical designs, and data models.

• Contribute to proposals, technical demonstrations, reusable assets, and initiatives for ServiceNow practice development.

• Ensure that solutions adhere to federal security, privacy, accessibility, and operational requirements.

• Support activities necessary for obtaining and maintaining ATO compliance.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and experience.

• Over 5 years of practical experience in ServiceNow development, implementation, or solution architecture.

• Must be a U.S. Citizen or Green Card holder due to federal contract stipulations.

• Must reside in the United States.

• Must be authorized to work in the United States.

• All work must be conducted within the United States.

• Capability to obtain and maintain a Federal Public Trust clearance.

• Direct experience implementing, developing, or supporting ServiceNow Hardware Asset Management (HAM).

• Familiarity with hardware asset lifecycle management, including procurement, receiving, inventory management, assignment, maintenance, retirement, and disposal processes.

• Direct experience implementing, developing, or supporting ServiceNow Software Asset Management (SAM).

• Knowledge of software discovery, normalization, software models, entitlement management, license compliance, reclamation, and optimization.

• Direct experience implementing, developing, or supporting ServiceNow Enterprise Asset Management (EAM).

• Proficiency in enterprise asset lifecycle management, maintenance management, work management, asset tracking, and operational workflows.

• Experience supporting ServiceNow Data Foundations initiatives, data governance programs, normalization efforts, data quality enhancements, and enterprise data modeling.

• Experience with large-scale CMDB implementations and management of data relationships.

• Experience with ServiceNow App Engine and custom application development.

• Familiarity with Service Portal and/or Employee Center.

• Experience designing and supporting ServiceNow integrations with third-party systems and enterprise platforms.

• ServiceNow Certified Data Foundations Specialist certification.

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Application Developer (CAD).

• ServiceNow Certified Implementation Specialist (CIS).

• ServiceNow Certified Technical Architect (CTA).

• ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM).

• ServiceNow Certified Implementation Specialist – Software Asset Management (SAM).

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations for disabled veterans, individuals with disabilities, and those with sincerely held religious beliefs.

• Benefit offerings referenced under the Transparency in (Benefits) Coverage Act.