ServiceNow Developer, Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Create workflows and integrations between HiBob and ServiceNow to enhance Joiner, Mover, and Leaver processes, boost manager accountability, and minimize manual admin tasks.

• Identify and develop further Agentic AI workflows to enhance both user and agent experiences.

• Set up custom ServiceNow approval procedures via Microsoft Teams for sensitive requests that require approval from senior stakeholders.

• Automate the fulfillment of pre-approved Service Catalog requests utilizing SSO, SCIM, Entra ID groups, IntegrationHub, and other integrations.

• Develop and enhance Catalog Items and workflows for event-related requests, including automated emails, confirmations, and fulfillment actions.

• Design and configure a solution for managing digital training assets, covering ownership, lifecycle tracking, and reporting.

• Enhance the Employee Center's structure, taxonomy, and user experience in accordance with CSDM principles.

• Assist in the rollout and ongoing enhancement of Problem Management.

• Provide guidance on ServiceNow's capabilities and limitations, recommending scalable, maintainable, and best-practice solutions.

• Create technical documentation and facilitate knowledge transfer to internal Service Delivery and support teams.

• Collaborate closely with the Service Delivery Manager under established Statements of Work.

• Deliver solution designs, configured functionalities, testing evidence, deployment support, technical documentation, and knowledge-transfer materials.

⛳️ Requirements

• Demonstrated hands-on experience in ServiceNow development, including JavaScript, Flow Designer, Workflow Studio, Catalog Builder, and custom application development.

• Strong background in Service Catalog, Request Management, Problem Management, Employee Center, and IT Asset Management.

• Experience in designing and implementing Joiner, Mover, and Leaver workflows across HR and IT teams.

• Familiarity with IntegrationHub, REST APIs, Microsoft Teams integrations, Entra ID, SSO, and SCIM provisioning.

• Experience in configuring automated approvals, notifications, and comprehensive request fulfillment workflows.

• Solid understanding of CSDM, ServiceNow taxonomy, and the configuration of an intuitive Employee Center experience.

• Proven experience in implementing or supporting ServiceNow ITAM solutions, including custom asset classes and lifecycle processes.

• Experience with ServiceNow Now Assist, AI Agents, or Knowledge Article Optimizer is highly desirable.

• Good grasp of ITSM processes, especially Request, Problem, Configuration, and Asset Management.

• Ability to translate business needs into well-structured, scalable, and maintainable ServiceNow solutions.

• Experience in managing development through testing, deployment, documentation, and handover.

• Strong communication skills across technical teams, business functions, and senior stakeholders.

• Capability to work independently against an established backlog while collaborating with the Service Delivery Manager.

• Experience working within Agile development methodologies and tools.

🏝️ Benefits

• Commitment to Justice, Equity, Diversity, and Inclusion.

• Inclusive hiring and advancement practices.

• Policies promoting equity and maintaining a zero-tolerance stance on discrimination.

• Regular assessments of personnel data to identify and address representation and experience disparities.

• Investment in inclusive leadership and manager training.

• Environment fostering psychologically safe, respectful, and high-performing teams.

• Confidential Speak Up mechanisms and channels for open communication.

• Ongoing learning opportunities and encouragement of inclusive behaviors.

• Collective accountability across all levels of the organization.