ServiceNow Developer

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Set up and manage ServiceNow solutions that support order management, order fulfillment, and customer-facing business operations.

• Develop and configure workflows, Flow Designer automations, business rules, UI policies, forms, and platform functionalities.

• Assist in the implementation and enhancement of ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), and related products.

• Work collaboratively with architects, business analysts, developers, and client stakeholders to convert business needs into scalable ServiceNow solutions.

• Set up integrations between ServiceNow and enterprise platforms including CRM, CPQ, ERP, billing, and fulfillment systems.

• Engage in requirements gathering, solution design, testing, deployment, and production support tasks.

• Diagnose and resolve configuration issues while adhering to ServiceNow best practices and governance standards.

• Contribute to Agile delivery teams through sprint planning, estimation, testing, and release activities.

• Develop and maintain technical documentation for configurations, integrations, and processes.

⛳️ Requirements

• A minimum of 3 years of practical experience in ServiceNow configuration or development.

• Extensive experience with Flow Designer, workflows, business rules, client scripts, UI policies, and platform configuration.

• Proven ability to work directly with business stakeholders to translate requirements into technical solutions.

• Strong comprehension of ServiceNow platform architecture and best practices.

• Familiarity with Agile delivery environments.

• Experience with ServiceNow Order Management (OM) or Sales and Order Management (SOM).

• Knowledge of Telecommunications Service Management (TSM), Customer Service Management (CSM), or other ServiceNow products related to order management.

• Understanding of Lead-to-Cash, Order-to-Cash, order orchestration, fulfillment, or service provisioning processes.

• Experience integrating ServiceNow with CRM, CPQ, ERP, billing, or fulfillment platforms.

• ServiceNow Certified System Administrator (CSA) or other relevant ServiceNow certifications.

🏝️ Benefits

• Unlimited Vacation/PTO.

• Comprehensive Health Benefits and a 401k Fixed Percentage Plan (USA only).

• RRSP (Canada).

• Fully remote and distributed teams.

• Paid Parental Leave.

• Continuous training and educational opportunities.

• 0% Bureaucracy Culture - Focus is on responsibilities, not titles.

• Equal-opportunity employer.

• Workplace accommodations.

• Inclusive, accessible work environment.