ServiceNow Developer

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Design, develop, configure, test, and provide support for ServiceNow applications and workflows.

• Build and enhance solutions across ITSM, CSM, HRSD, SPM, CMDB, App Engine, Now Assist, Virtual Agent, and other ServiceNow functionalities.

• Convert business requirements into scalable, maintainable, and secure technical solutions.

• Create integrations with enterprise systems utilizing REST, SOAP, Integration Hub, webhooks, import sets, and transform maps.

• Develop workflow automation using Flow Designer, Business Rules, Script Includes, Client Scripts, Service Catalog, and other platform features.

• Facilitate the adoption of Now Assist and AI-enabled workflows with appropriate controls, testing, monitoring, and human oversight.

• Advocate for standard ServiceNow functionalities and reusable solutions while reducing unnecessary customizations and technical debt.

• Conduct code reviews, automated testing, release validation, and troubleshoot complex platform issues.

• Assist with platform upgrades, production deployments, technical documentation, and operational handover.

• Mentor other developers and contribute to engineering standards and ongoing platform enhancements.

• Identify opportunities to enhance user experience, automate manual tasks, and deliver measurable business value.

• Collaborate with the ServiceNow Practice Lead, business analysts, architects, business owners, and other development teams.

⛳️ Requirements

• Strong hands-on experience in developing and supporting solutions on the ServiceNow platform.

• Advanced proficiency in JavaScript, APIs, Flow Designer, Integration Hub, ServiceNow Studio, or App Engine Studio.

• Experience with ITSM and at least one other ServiceNow product, such as CSM, HRSD, SPM, or App Engine.

• Familiarity with Now Assist, Virtual Agent, or other ServiceNow AI and automation features.

• Proven experience in building integrations using REST, SOAP, webhooks, or similar technologies.

• Solid understanding of ServiceNow architecture, data models, scoped applications, ACLs, security, and best development practices.

• Experience with code reviews, testing, release management, platform upgrades, and production support.

• Ability to transform business needs into practical technical solutions and articulate technical concepts clearly to various audiences.

• Strong analytical, problem-solving, collaboration, and communication skills.

• Experience working in Agile or Scrum delivery environments.

• Professional proficiency in English.

• May require security clearance/background checks for customer projects and access to sensitive customer information.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Additional attractive benefits.

• Growth opportunities, tools, and guidance provided.

• Work alongside talented colleagues, role models, and mentors.

• Sustainability initiatives, including Environmental, Social, and Governance strategy and the Act4Good program.

• A safe and inclusive working environment.

• Employee Resource Groups that are open to all.

• Commitment to equal opportunities.

• Potential handling of security-clearance/background-checks in accordance with local privacy regulations.