ServiceNow Developer

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Design, develop, configure, test, and provide support for ServiceNow applications and workflows.

• Create and improve solutions across ITSM, CSM, HRSD, SPM, CMDB, App Engine, Now Assist, Virtual Agent, and various other ServiceNow capabilities.

• Convert business requirements into scalable, maintainable, and secure technical solutions.

• Develop integrations with enterprise systems utilizing REST, SOAP, Integration Hub, webhooks, import sets, and transform maps.

• Implement workflow automation using Flow Designer, Business Rules, Script Includes, Client Scripts, Service Catalog, and other platform functionalities.

• Facilitate the adoption of Now Assist and AI-enabled workflows with suitable controls, testing, monitoring, and human oversight.

• Advocate for standard ServiceNow functionality and reusable solutions while reducing unnecessary customization and technical debt.

• Conduct code reviews, automated testing, release validation, and troubleshoot complex platform issues.

• Assist with platform upgrades, production deployments, technical documentation, and operational handover.

• Mentor fellow developers and contribute to engineering standards and ongoing platform enhancement.

• Identify opportunities to enhance user experience, automate manual processes, and deliver tangible business value.

• Collaborate with the ServiceNow Practice Lead, business analysts, architects, business owners, and other development teams.

⛳️ Requirements

• Extensive hands-on experience in developing and supporting solutions on the ServiceNow platform.

• Advanced proficiency in JavaScript, APIs, Flow Designer, Integration Hub, ServiceNow Studio, or App Engine Studio.

• Experience with ITSM and at least one additional ServiceNow product, such as CSM, HRSD, SPM, or App Engine.

• Familiarity with Now Assist, Virtual Agent, or other ServiceNow AI and automation functionalities.

• Demonstrated experience in building integrations using REST, SOAP, webhooks, or similar technologies.

• Solid understanding of ServiceNow architecture, data models, scoped applications, ACLs, security, and development best practices.

• Experience with code reviews, testing, release management, platform upgrades, and production support.

• Ability to translate business requirements into practical technical solutions and articulate technical concepts clearly to diverse audiences.

• Strong analytical, problem-solving, collaboration, and communication abilities.

• Experience working within Agile or Scrum delivery frameworks.

• Professional proficiency in English.

• May require security clearance and background checks for customer projects and access to sensitive customer data.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for personal and professional growth.

• Resources and guidance for professional development.

• Collaborate with talented colleagues who are role models and mentors.

• Engage in Environmental, Social, and Governance initiatives.

• Participate in the Act4Good programme.

• Work in a safe and inclusive environment.

• Join Employee Resource Groups open to all.