Senior ServiceNow Lead

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Take charge of the configuration, upkeep, and enhancement of Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management modules.

• Create sophisticated workflows, custom applications, and automations utilizing JavaScript, Glide API, Flow Designer, and IntegrationHub.

• Design and implement secure REST/SOAP integrations with corporate systems.

• Oversee CMDB data modeling, Discovery schedules, and governance of the platform.

• Guide junior team members and influence the platform's strategic direction.

• Engage in an initial phone interview followed by a technical assessment.

⛳️ Requirements

• A minimum of 7 years of practical experience in ServiceNow development and administration.

• In-depth understanding of ITIL-based ITSM processes.

• Advanced skills in JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow Studio.

• Strong expertise in integrating ServiceNow with REST/SOAP APIs.

• Demonstrated experience in leading platform-level projects and making technical decisions.

• Exceptional analytical, debugging, and problem-solving abilities.

• Preferred: ServiceNow CSA certification along with one or more CIS certifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery).

• Preferred: Familiarity with Service Operations Workspace, Service Mapping, Performance Analytics, Intune, or Workspace ONE.

🏝️ Benefits

• Contract position.

• Duration of contract is 6 months or longer.

• Confidential management of applicant information in accordance with EEO guidelines.