This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Design and maintain the ServiceNow application.

• Operate within ServiceNow, the client’s IT Service Management tool.

• Assist with Change Management, Incident Management, Problem Management, Release Management, Configuration Management (CMDB), and Request Management modules.

⛳️ Requirements

• Must be a US citizen.

• An active Public Trust level clearance is necessary.

• Subject Matter Expert (SME) in ServiceNow Application Development and/or ServiceNow Platform and Architecture.

• Proven experience in ServiceNow development along with knowledge of coding best practices.

• Familiarity with both the functional and technical aspects of the ServiceNow platform and architecture.

• Effective communicator capable of leading technical development teams.

• Knowledge and experience with Software Development Life Cycle (SDLC) practices.

• Strong facilitation skills to guide discussions across diverse groups.

• Excellent oral and written communication skills, including the ability to present to management.

• Knowledge and experience with Agile Methodologies.

• Familiarity with Change Management and Configuration Management (e.g., VersionOne, ServiceNow, etc.).

• Expertise in Problem and Risk Management.

• Proficiency in MS Office Suite.

🏝️ Benefits

• Competitive compensation package.

• M9 Benefits (specific benefits linked in the posting).