ServiceNow Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist a U.S. federal civilian agency on a long-term project.

• Collaborate with project teams to comprehend business transformation goals and convert them into technical specifications.

• Counsel stakeholders on ServiceNow functionalities while offering solutions and recommendations.

• Architect, develop, and deploy ServiceNow solutions, which encompass core configuration, flow design, reporting, data imports, custom scripting, Portal development, and third-party integrations.

• Create and manage business rules, UI policies, ACLs, and workflows/flows.

• Diagnose issues for end users and stakeholders while pinpointing areas of concern.

• Work alongside the project manager on timelines, requirements, and specifications.

• Adhere to CMS development standards, which include automated testing, QA, and Agile methodologies.

• Engage in sprint planning, daily scrums, retrospectives, and release planning.

• Establish processes that enhance user access and platform navigation.

⛳️ Requirements

• Over 4 years of IT experience, with a minimum of 2 years as a ServiceNow Developer and/or Implementation Specialist.

• Excellent written and verbal communication skills.

• In-depth knowledge of JavaScript.

• Awareness of HTML, CSS, Angular JS, XML, and structural programming principles.

• Practical experience with ServiceNow, including Service Portal, widgets and pages, REST APIs, GlideRecord, GlideSystem, GlideForm, GlideUser, and GlideAjax.

• Proven experience in building custom applications.

• Familiarity with UI Builder, Flow Designer, and Workspaces.

• Experience with update sets, source control, and best practices for instance migration.

• Strong problem-solving skills and a consultative, client-facing approach.

• ServiceNow Certified System Administrator certification (mandatory).

• Capability to obtain and sustain a U.S. federal Public Trust background investigation.

• Availability to work from 8:00 AM to 5:00 PM Eastern Time.

• Must reside in the United States.

• Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

• Preferred: Experience with configuring SIR playbooks, workflows, and security incident state models.

• Preferred: Knowledge of Security Operations integrations, including Threat Intelligence and Vulnerability Response modules.

• Preferred: Experience in integrating third-party tools through APIs, MID Server, or IntegrationHub.

• Preferred: Background in security operations, incident response, or SOC workflows.

• ServiceNow Certified Application Developer certification is preferred.

• ServiceNow Certified Implementation Specialist - SIR certification is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Generous PTO and paid holidays.

• Continuing education and tuition assistance.

• 401(k) with employer match.

• Employee Growth Plan with mentorship and certification support.

• Ongoing certification support.

• WIN wellness program (Workout, Inspiration, Nutrition).

• Remote-first, family-first work environment.

• Full-time, permanent W-2 employment.