Senior ServiceNow Administrator

This is a fully remote position, open to applicants in Poland.

📋 Description

• Become a part of the ServiceNow team developing a new platform for a Dutch cloud services provider focused on the public sector.

• Take charge of daily platform operations, which encompass managing incidents, service requests, access and role administration, configuration changes, and maintaining the Service Portal.

• Adhere to contractual Service Level Agreements (SLAs).

• Oversee technical access control, involving role and group models, ACL design and execution, and conducting periodic access reviews.

• Manage integrations by monitoring, troubleshooting, and repairing ongoing integrations.

• Specify modifications when fixes necessitate design changes instead of simple configuration adjustments.

• Ensure the quality of CMDB data and maintain the CI class model.

• Serve as the technical authority for operational changes by evaluating impact, determining whether to configure or customize, and safeguarding out-of-the-box integrity.

• Reverse-engineer undocumented legacy configurations and document them accordingly.

• Conduct platform lifecycle management, which includes upgrades, patching, update set promotions, and handling ServiceNow vendor cases.

• Work autonomously with client stakeholders, transforming operational challenges into actionable decisions.

• Manage LDAP and AD synchronization, user and group imports, role and group models, ACL implementation, and periodic access reviews.

⛳️ Requirements

• Valid ServiceNow Certified System Administrator (CSA) certification.

• Valid Certified Data Foundations certification.

• At least 5 years of practical ServiceNow experience, with a minimum of 2 years having technical ownership of a production instance.

• Capability to read, debug, and modify Business Rules, Script Includes, Client Scripts, and flows created by others.

• Proficient in JavaScript and GlideRecord for writing and debugging purposes.

• Hands-on experience with RBAC configuration, including role and group models, ACLs, user criteria, delegated administration, and conducting access reviews.

• Experience with LDAP and AD synchronization and data imports, covering import sets, transform maps, scheduled imports, coalescing rules, and troubleshooting failed loads.

• Understanding of the CMDB class model, CI relationships, and data quality standards.

• Functional knowledge of REST and SOAP interfaces, IntegrationHub, and MID Server.

• Ability to diagnose failing integrations and provide accurate specifications to developers.

• Experience in Service Portal configuration and maintenance, including portal pages, widgets, and catalog presentation.

• Proficient in English.

• Capability to hold a technical position in front of client stakeholders.

🏝️ Benefits

• Flexible and remote working options.

• Engagement in international projects with prominent global clients.

• Opportunities for travel related to international projects.

• A non-corporate working atmosphere.

• Access to language classes.

• Participation in knowledge-sharing initiatives.

• Coverage under private healthcare and life insurance.

• Access to a multisport card.