ServiceNow Developer, AI & Intelligent Automation

This is a fully remote position, open to applicants in Texas.

📋 Description

• Design, develop, test, implement, document, maintain, and provide support for ServiceNow solutions at Empyrean.

• Enhance IT Service Management and business processes through platform development, workflow automation, integrations, and capabilities powered by AI.

• Collaborate with cross-functional teams to design, configure, troubleshoot, and implement applications and solutions effectively.

• Create service catalog offerings, workflows, self-service functionalities, and automate processes using Flow Designer.

• Integrate ServiceNow with enterprise systems and manage the associated data exchange.

• Develop and maintain business rules, assignment and approval rules, client scripts, flows, and various platform components.

• Assess whether AI, intelligent automation, traditional workflow automation, or standard ServiceNow configuration aligns best with business requirements.

• Configure, integrate, test, implement, and support approved ServiceNow AI and intelligent automation functionalities.

• Identify opportunities for automation and AI-enabled enhancements, and provide technical insights on feasibility, dependencies, risks, and implementation requirements.

• Contribute to proofs of concept, pilot projects, planning, estimation, delivery, code reviews, knowledge sharing, upgrades, and ongoing improvement.

• Organize work into initiatives, epics, stories, and tasks; communicate progress, dependencies, and risks effectively.

• Monitor, troubleshoot, and enhance ServiceNow and AI-enabled functionalities following their launch.

• Participate in an on-call rotation and provide after-hours support for production incidents and service disruptions.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• A bachelor's degree is preferred but not mandatory; relevant experience in computer science, engineering, information technology, or a related field will be considered.

• Three to five years of experience in ServiceNow development, or equivalent experience in ServiceNow and closely related enterprise platform development.

• Proficient in JavaScript, ServiceNow scripting, configuration, application development, workflow automation, and integrations.

• Familiarity with ITSM, Service Catalog, Flow Designer, integrations, and supporting the ServiceNow platform.

• Proven experience in independently delivering ServiceNow development tasks and collaborating with technical and business stakeholders on automation or AI-enabled projects.

• Hands-on experience with AI, machine learning, generative AI, or intelligent automation/RPA technologies acquired in an enterprise environment, independent of ServiceNow.

• Practical experience in delivering at least one AI or intelligent automation capability on the ServiceNow platform, such as Now Assist, Virtual Agent, AI Search, AI agents, predictive intelligence, generative AI integrations, or AI-enabled workflows.

• Ability to apply sound judgment regarding AI and intelligent automation, taking into account data quality, security, privacy, access control, human oversight, testing, and monitoring.

• ServiceNow Certified Application Developer certification is preferred; ServiceNow Certified System Administrator and additional platform, automation, or AI-related certifications are valued.

• Experience in benefit program administration or Health and Welfare processes is considered a plus.

🏝️ Benefits

• Participation in on-call rotation and after-hours support as needed.

• Opportunities to contribute to proofs of concept and pilot projects for new AI and automation functionalities.

• Knowledge sharing and continuous improvement opportunities.

• ServiceNow Certified Application Developer certification is valued.

• Additional platform, automation, or AI-related certifications are highly regarded.