ServiceNow Developer – Administrator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Design, develop, configure, and maintain ServiceNow applications and platform capabilities within ITSM and ITOM.

• Develop and tailor ServiceNow solutions employing best practices in scripting and coding.

• Create and enhance processes for Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.

• Implement and provide support for functionalities including Discovery, Service Mapping, Event Management, Orchestration, and CMDB.

• Develop and sustain both server-side and client-side components.

• Create and optimize workflows utilizing Flow Designer, Workflow Editor, and catalog automation tools.

• Design custom applications, modules, forms, tables, and integrations.

• Construct and manage integrations via REST, SOAP, Scripted REST, IntegrationHub, MID Server, and web services.

• Execute data transformation, manage import sets, transform maps, and background scripting.

• Ensure compliance with secure coding, development standards, and platform governance.

• Troubleshoot issues related to scripts, workflows, integrations, and overall platform performance.

• Provide support for upgrades, maintenance, patching, cloning, and release activities.

• Maintain the quality and governance of CMDB data through automation.

• Collaborate with architects, analysts, and stakeholders to translate requirements into technical designs and implementations.

• Document technical designs, customizations, scripts, and deployment procedures.

• Mentor junior developers.

⛳️ Requirements

• Proficient in English at an advanced level.

• Experience in ServiceNow development and administration across both ITSM and ITOM.

• Strong proficiency in JavaScript, Glide API, GlideAjax, and asynchronous client-server communication.

• Familiarity with Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Data Policies, and Scheduled Jobs.

• Practical experience with Flow Designer, Workflow Editor, and catalog automation.

• Background in building integrations through REST APIs, SOAP APIs, Scripted REST APIs, IntegrationHub, MID Server, and web services.

• Experience with data transformation, import sets, transform maps, and background scripts.

• Knowledge of ServiceNow development standards, secure coding practices, and platform governance.

• Strong ability to troubleshoot custom scripts, workflows, integrations, and platform performance issues.

• Capable of supporting upgrades, instance maintenance, patching, cloning, and releases.

• Ability to uphold CMDB data quality and governance.

• Competent in collaborating with architects, analysts, and stakeholders.

• Strong technical documentation skills.

• Ability to mentor junior developers.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• Comprehensive health and wellness benefits.

• A collaborative and supportive team environment.