ServiceNow Developer – Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, enhance, and provide support for the ServiceNow platform.

• Monitor system performance and address incidents effectively.

• Collaborate with senior developers to tackle complex challenges.

• Manage daily administration of service requests.

• Ensure the accuracy of CMDB and discovery through updates, reporting, and data quality evaluations.

• Configure and develop basic to intermediate functionalities using Business Rules, Client Scripts, Script Includes, and Flow Designer.

• Assist with straightforward integrations utilizing Integration Hub or scripted REST APIs under the guidance of senior developers.

• Create and sustain technical documentation.

• Keep abreast of updates and features related to the ServiceNow platform.

• Identify opportunities to optimize administrative tasks and enhance platform usability.

• Suggest and implement innovative system enhancements based on emerging trends in ServiceNow.

⛳️ Requirements

• 3–5+ years of experience in supporting or developing on the ServiceNow platform.

• Proficient knowledge of JavaScript and foundational ServiceNow scripting.

• Practical experience with Business Rules, UI Policies, Client Scripts, Service Catalog, basic workflows/Flow Designer, and CMDB fundamentals.

• Capability to troubleshoot issues logically and collaborate with others to resolve them.

• Excellent communication and documentation skills.

• Experience in Agile/Scrum environments.

• Must be able to pass a CMS background check.

• Must have lived in the US for at least 3 of the last 5 years to qualify for a Public Trust.

• Work visa sponsorship is not available.

• Preferred: Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.

• Preferred: Certification as a System Administrator (CSA).

• Preferred: Additional ServiceNow certifications or micro-certifications.

• Preferred: Familiarity with REST APIs and basic integration concepts.

• Preferred: Understanding of ITIL principles.

• Preferred: Experience in Performance Analytics, reporting, or dashboard creation.

🏝️ Benefits

• Full-flex work week with core hours from Monday to Friday, 9:00 AM ET to 3:00 PM ET.

• 401(k) plan with company match.

• Comprehensive health and wellness benefits.

• Internal mobility team focused on assisting you in managing your career.

• Opportunities for professional growth including funded education and certifications.

• Access to cutting-edge technology for learning.

• Paid vacation and holidays.

• Medical plan options, some including Health Savings Accounts.

• Dental plan options available.

• Vision plan options provided.

• Paid time off encompassing vacation, sick, personal, parental, military, bereavement, and jury duty leave.

• Up to 160 hours of paid family leave within a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits offered.

• Life insurance coverage available.

• Accidental death and dismemberment insurance provided.

• Personal accident insurance options.

• Critical illness insurance available.

• Business travel and accident insurance offered.

• Remote work options available.