Senior ServiceNow Developer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Design, prototype, implement, test, and deploy technical solutions and business rules within ServiceNow.

• Enhance both existing and custom ServiceNow applications while integrating with Azure DevOps, GitHub, Jenkins, GitLab, and other CI/CD platforms.

• Create custom integration components and facilitate the integration of legacy systems with ServiceNow.

• Develop and implement ServiceNow integrations with DevOps and CI/CD pipelines.

• Automate the creation, validation, approval, and closure of Change Requests based on CI/CD deployment activities.

• Configure pipeline integrations to ensure comprehensive build, deployment, release, and change traceability.

• Provide support for ServiceNow upgrades, patches, clones, releases, testing, and production deployments.

• Create and utilize update sets for migrating customizations between ServiceNow instances.

• Design and maintain a highly available and recoverable environment.

• Offer administrative support for ServiceNow, including troubleshooting, bug fixes, and root cause analysis.

• Document and uphold policies, procedures, and controls for the ServiceNow platform and SDLC.

• Review requirements to ensure sufficient detail and accurate estimation.

• Collaborate with process managers to comprehend business functionality, identify pain points, and recognize areas for improvement.

• Manage and lead the development efforts of vendors and consulting teams.

• Mentor and share technical knowledge with the Service Management team.

⛳️ Requirements

• Minimum of 3 years of experience in ServiceNow development.

• At least 3 years of experience in designing IT Service Management processes.

• ServiceNow System Admin Certification is required.

• Comprehensive knowledge of the ServiceNow Enterprise product suite and its capabilities.

• Basic understanding of ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.

• Capability to translate business concepts into technical solutions.

• Skills in web portal development, including HTML, CSS, Angular JS, and Bootstrap.

• Experience in implementing Incident, Problem, Change, Service Catalog, Request, CMDB, and Knowledge modules.

• Ability to generate reports using the standard reporting engine, along with metrics and SLAs.

• Adhere to ServiceNow best practices concerning scripting, security, and implementation.

• Experience working collaboratively across functional areas at the enterprise level.

• Excellent written and verbal communication skills.

• ITIL foundation certification is preferred.

• High school diploma or GED is required.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Incentive and recognition programs.

• Life insurance benefits.

• 401k contributions.

• Competitive compensation and benefits package.