ServiceNow Architect – Minimum Interim Secret Clearance

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, oversee the architecture, implementation, and optimization of the ServiceNow platform across various enterprise modules.

• Convert business objectives into scalable, maintainable, and secure ServiceNow solutions.

• Evaluate requirements and assess business needs for technical clarity and feasibility.

• Facilitate stakeholder workshops and lead technical design discussions.

• Proactively identify risks, dependencies, and design gaps early in the development lifecycle.

• Create, develop, and implement custom applications and cross-scope ServiceNow solutions.

• Architect and execute secure integrations with enterprise and third-party systems.

• Develop Service Catalog items, client scripts for catalogs, UI policies, and automations using Flow Designer.

• Enhance and optimize ITSM modules such as Incident, Problem, Change, Request, and Knowledge Management.

• Incorporate AI-driven functionalities into ServiceNow.

• Ensure platform health through effective data management, workflow optimization, and performance tuning.

• Oversee end-to-end release management, environment management, update set deployments, runbook maintenance, and release documentation.

• Conduct code reviews and supervise testing, deployment, and platform improvements.

• Execute and manage unit, integration, and regression testing.

• Ensure solution quality through compliance and governance checks while maintaining technical design records.

• Act as the primary technical authority and mentor to developers, administrators, and functional team members.

• Lead technical design discussions with clients and present solutions to both technical and non-technical audiences.

• Collaborate with federal stakeholders on modernization initiatives, compliance standards, and security frameworks such as NIST and FISMA.

• Monitor ServiceNow releases and propose enhancements.

• Provide support for Windows Server implementations, upgrades, and integrations as needed.

⛳️ Requirements

• Minimum of 8 years of hands-on ServiceNow experience, including at least 3 years in an architect or technical lead capacity on enterprise implementations.

• Proven expertise in architecting enterprise ServiceNow solutions across multiple modules, encompassing ITSM, ITOM, and CMDB, along with at least one of the following: HAM, SAM, HRSD, SPM, GRC, or SecOps.

• Advanced scripting and development skills, including proficiency in JavaScript, Glide APIs, Business Rules, Script Includes, and scoped application development.

• Demonstrated experience in architecting integrations utilizing REST/SOAP web services, IntegrationHub, MID Servers, and middleware technologies.

• Strong understanding of CMDB design, data modeling, and the Common Service Data Model (CSDM).

• Experience managing release processes, including instance and environment strategies, update set deployments, and release documentation throughout Agile sprint cycles.

• Proven track record of establishing development standards, conducting code reviews, and mentoring developers and administrators.

• Excellent communication skills with the ability to lead technical design discussions and present solutions to diverse audiences, including federal stakeholders.

• ServiceNow Certified System Administrator (CSA) certification is mandatory.

• ServiceNow Certified Application Developer (CAD) certification is required.

• A minimum of one ServiceNow Certified Implementation Specialist (CIS) certification is necessary.

• Active Interim Secret security clearance is required, with the ability to obtain and maintain a final Secret clearance.

• U.S. Citizenship is mandatory.

• Availability during East Coast business hours is required.

• Preferred: ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).

• Preferred: Additional Certified Implementation Specialist (CIS) certifications.

• Preferred: Experience in implementing ServiceNow AI capabilities, such as Now Assist, Predictive Intelligence, or Virtual Agent.

• Preferred: Familiarity with ServiceNow Vault, Automation Engine, or platform encryption and data protection features.

• Preferred: Experience with DevOps practices, source control integration, CI/CD pipelines, and Automated Test Framework (ATF).

• Preferred: Previous federal or defense contracting experience, with knowledge of NIST, FISMA, and FedRAMP.

• Preferred: Experience in Windows Server implementation and administration.

• Preferred: ITIL v4 Foundation certification or higher is advantageous.

🏝️ Benefits

• Health, Dental, and Vision coverage.

• 401(k) plan.

• Flexible Spending Account (FSA).

• 11 Paid Federal Holidays.

• Paid Time Off (PTO).

• Education reimbursement opportunities.

• Fully remote work environment.

• Occasional travel may be necessary for significant planning events.