ServiceNow Dev Team Lead

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Act as the technical lead for the ServiceNow platform.

• Oversee a team of developers and architects.

• Collaborate with ServiceNow Process Analysts.

• Set platform governance and strategic direction.

• Utilize software engineering principles for complex analytical tasks and information visualization.

• Plan, design, and implement software engineering solutions for intricate issues and significant projects.

• Support project planning and requirements, establishing scope, cost, and schedule estimates.

• Engage in technical reviews and propose computer technology solutions.

• Maintain and upgrade systems while developing new software capabilities.

• Create and evaluate methodologies and architectures that further the organization’s mission.

• Document activities, reports, and existing technologies.

• Review source code, system designs, user reports, and technical artifacts; evaluate code quality and defects, and suggest improvements.

• Enhance technical skills through professional development.

• Evaluate training plans and assist in advancing the organization.

• Mentor junior engineers.

• Write and present technical papers as necessary.

• Perform additional duties as assigned.

⛳️ Requirements

• Level 3: Bachelor of Science degree in a technical discipline such as Computer Science, Information Technology, Cybersecurity, or a related field and 5 years of pertinent experience; or a Master’s in a technical field with 2 years of relevant experience; or, alternatively, a High School diploma or equivalent along with a minimum of 11 years of direct/professional experience.

• Level 4: Bachelor’s Degree in computer science, software engineering, information technology, or a related field with at least 9 years of direct professional experience; or, in lieu of a degree, a High School diploma or equivalent and at least 15 years of direct/professional experience.

• 5 years of direct/professional experience with ServiceNow-specific certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and/or Certified Implementation Specialist (CIS).

• Experience serving as a ServiceNow Platform Owner, Technical Lead, Platform System Admin, or equivalent role.

• Familiarity with governance, roadmap development, release strategies, environment management (including clones and upgrades), and alignment with enterprise architecture.

• Capability to mentor developers, guide architects, and lead cross-functional teams on platform-wide best practices.

• Ability to convert complex, multi-module business strategies into platform strategies while ensuring maintainability, scalability, and compliance.

• Proficiency in resource planning and allocation aligned with yearly budget cycles, including timesheet compliance.

• Experience in influencing the overall IT roadmap with stakeholders, addressing process gaps, and managing escalations.

• Certification as a System Administrator (CSA) or Application Developer (CAD).

• Adherence to INL safety, security, environmental, health, and quality assurance standards.

• Capability to complete necessary initial and annual role-specific training and sign required access agreements.

• For males born after December 31, 1959, registration with the Selective Service System is required for employment eligibility.

🏝️ Benefits

• Medical, Dental, Vision, and Flexible Spending Accounts.

• 401(k) with a 4.2% employer contribution and up to 4.8% match (for regular positions) or self-contribution access (for postdoctoral positions).

• Paid time off (personal leave).

• Employee Education Program (tuition assistance for eligible positions).

• Comprehensive Relocation Package.

• Remote / Hybrid work opportunities may be available.

• Reasonable accommodations for individuals with disabilities.

• Initial and annual role-specific information security and privacy training.