ServiceNow Consultant

This is a fully remote position, open to applicants in India.

📋 Description

• Design and architect solutions on the ServiceNow platform.

• Align client business needs with technical solutions.

• Evaluate current processes and tools in collaboration with clients.

• Explore various solution options within the ServiceNow platform.

• Specify requirements for ServiceNow solutions.

• Identify integration requirements.

• Create comprehensive architecture and implementation strategies.

• Lead architectural discussions and formulate business cases.

• Present solutions to high-level executives.

• Design and implement integrations between ServiceNow and external applications.

• Oversee the delivery of large-scale ServiceNow projects while adhering to best practices.

• Mentor and coach team members through technical guidance and knowledge-sharing sessions.

• Act as a ServiceNow subject matter expert during executive briefings and marketing events.

• Manage multiple projects and campaigns, ensuring high-quality deliverables.

⛳️ Requirements

• Extensive experience in ServiceNow solution development, including hands-on design and deployment.

• Proficient in mapping business requirements to scalable and maintainable technical solutions.

• In-depth knowledge of at least one ServiceNow module such as ITSM, ITOM, HRSD, CSM, FSM, SPM, among others.

• Strong background in the implementation of IT service management solutions and ServiceNow development.

• Skilled in XML, HTML, CSS, JavaScript, AngularJS, Jelly Script, and Web Services.

• Capable of leading architecture discussions, creating business cases, and presenting to senior executives.

• Experience in designing and implementing integrations between ServiceNow and third-party applications.

• Proven success in delivering large-scale ServiceNow projects while following best practices.

• Ability to coach and mentor team members through technical guidance and knowledge-sharing initiatives.

• Strong analytical and troubleshooting capabilities.

• Act as a ServiceNow subject matter expert during executive briefings and marketing events.

• At least 6+ years of experience in the IT service management and enterprise solutions sector.

• Deep experience with ServiceNow, complemented by relevant certifications.

• Preferred certifications include ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS).

• Ability to juggle multiple projects at once while ensuring high-quality outcomes.

• Engaging presentation style with the capability to lead discussions in both technical and business environments.

• Experience working under pressure and managing several campaigns simultaneously.

🏝️ Benefits

• Opportunities for growth across Australia and New Zealand.

• A flat organizational structure, rapid growth, and a culture of high ownership.

• Creative freedom to lead initiatives and implement your ideas.

• Direct influence on growth, brand visibility, and client experience.

• Flexible work location options.