Developer, ServiceNow

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, configure, and provide support for enhancements to the ServiceNow platform across various applications, workflows, forms, tables, scripts, portals, reports, dashboards, and integrations.

• Implement and maintain ITOM capabilities, including Event Management, improvements to the Discovery-aligned CMDB, Service Mapping support, operational health views, and relevant automation.

• Create and manage workflow automation utilizing Flow Designer, Workflow Studio, business rules, script includes, UI policies, client scripts, catalog items, and other capabilities of the platform.

• Develop and refine Service Catalog and portal experiences to enhance request intake, customer usability, fulfillment efficiency, and operational visibility.

• Design, construct, and support integrations between ServiceNow and enterprise or customer systems using REST, SOAP, IntegrationHub, MID Server, import sets, transform maps, web services, and API-based patterns.

• Convert business requirements, user stories, and operational challenges into scalable technical designs that align with platform standards, security requirements, and expectations for maintainability.

• Assist with testing, peer reviews, release readiness, deployment planning, update set management, and post-deployment validation across development, testing, and production environments.

• Diagnose defects, integration issues, automation failures, data quality concerns, and platform performance problems through structured root cause analysis.

• Produce and maintain technical documentation, design notes, configuration standards, test evidence, runbooks, and knowledge articles.

• Collaborate with platform administrators, architects, service delivery leaders, and operational teams to minimize technical debt and enhance platform reliability.

• Offer technical guidance and mentorship to junior developers or administrators regarding development standards, troubleshooting strategies, and ServiceNow best practices.

• Deliver enhancements and customer requests punctually with clear requirements, quality testing, and minimal rework.

• Enhance automation adoption, development velocity, deployment success, platform maintainability, security, and governance.

⛳️ Requirements

• Bachelor's degree or equivalent experience and/or military background.

• 3–5 years of hands-on experience in ServiceNow platform development, configuration, and administration within an enterprise or managed services setting.

• Strong proficiency in ServiceNow application development, including server-side and client-side scripting, Glide APIs, business rules, script includes, client scripts, UI policies, UI actions, ACLs, notifications, and scheduled jobs.

• Experience in developing workflow automation using Flow Designer, Workflow Studio, subflows, actions, approvals, notifications, and record-based automation patterns.

• Familiarity with ITSM and Service Catalog functionalities, including catalog items, record producers, variable sets, fulfillment workflows, and processes related to incidents, problems, changes, requests, and knowledge.

• Practical experience with ServiceNow integrations, including REST or SOAP APIs, IntegrationHub, MID Server concepts, import sets, transform maps, connection and credential management, and integration troubleshooting.

• Experience with ITOM capabilities such as Event Management, Discovery, Service Mapping, CMDB data models, relationship mapping, and operational service health is highly preferred.

• Capability to design maintainable technical solutions based on business requirements, user stories, process maps, and operational use cases.

• Strong troubleshooting, analytical, documentation, and communication skills are essential.

• ServiceNow Certified System Administrator certification is required.

• Must be a US Citizen.

• ServiceNow CAD certification is preferred.

• Experience in managed services, consulting, or customer-facing delivery environments is advantageous.

• Experience with Service Portal or Employee Center development, including widgets, HTML, CSS, AngularJS, UX improvements, and customer-facing portal enhancements is preferred.

• Familiarity with CMDB health, CI class models, discovery patterns, reconciliation, data quality controls, and service dependency mapping is preferred.

• Knowledge of source control, scoped applications, application repository, ATF, Agile/Scrum delivery, backlog management, and development velocity metrics is preferred.

• Working knowledge of cloud, network, infrastructure, monitoring, security, or observability tools commonly integrated with ServiceNow is preferred.

🏝️ Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

• Reasonable accommodations for individuals with disabilities during the employment process.

• Priority referrals for protected veterans.

• Global technology environment involving AI-driven analytics, cloud solutions, cybersecurity, networking, digital transformation, and cloud computing.