ServiceNow CMDB Operations Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with government entities and report directly to the CMDB Operations Manager.

• Oversee and enhance the Configuration Management Database (CMDB) within the ServiceNow environment.

• Ensure the data within the CMDB ecosystem is accurate, complete, and reliable.

• Design, manage, and uphold CMDB processes and workflows in ServiceNow.

• Generate and implement CMDB health and usage reports, dashboards, and metrics.

• Identify, troubleshoot, and resolve CMDB-related issues, including precedence and IRE.

• Perform regular audits and engage in data cleansing activities.

• Work alongside IT teams to maintain the CMDB as a trustworthy, up-to-date source of information.

• Keep abreast of ServiceNow updates and incorporate new CMDB features.

• Offer technical support and guidance on CMDB best practices to IT personnel and stakeholders.

⛳️ Requirements

• A minimum of 10 years of relevant experience; a Bachelor's Degree in a related field may substitute for 5 years of experience.

• Proficiency with ServiceNow ITOM Discovery, CMDB, CSDM, CI Class Manager, CMDB Data Manager, CMDB Health Dashboards, Performance Analytics, CMDB Query Builder, and Service Mapping.

• At least one certification is required: ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM); ServiceNow Certified Implementation Specialist - CMDB; Certified ServiceNow Administrator; or Certified ServiceNow Developer.

• Strong written and verbal communication abilities.

• In-depth understanding of ITSM and ITIL frameworks.

• Established track record in ITSM technologies.

• Experience in analyzing data and its relationships within various business sectors of an organization.

• Practical knowledge of the software development life cycle, encompassing planning, development, requirements management, configuration management, quality assurance, and release management.

• Familiarity with Agile Scrum methodologies.

• Proficient in Microsoft Office tools (Excel, Word, Project, Visio) and SharePoint.

• Preferred: US Citizen with the capability to secure and maintain a Secret clearance.

• Preferred: Exposure to Axonius, HAM, SAMPro, and Flexera Data Platform.

• Preferred: Experience within the Department of Defense.

🏝️ Benefits

• Flexible time off benefit.

• Comprehensive learning resources.

• Healthcare benefits.

• Wellness benefits.

• Financial benefits.

• Retirement benefits.

• Family support benefits.

• Continuing education benefits.

• Time off benefits.

• Support for a flexible work-life balance.