ServiceNow Architect

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Design and guide the architecture, implementation, and enhancement of enterprise ServiceNow platforms.

• Convert business objectives into scalable, maintainable, and secure solutions.

• Assess requirements and evaluate business needs for technical clarity and feasibility.

• Facilitate stakeholder workshops and technical design discussions.

• Recognize risks, dependencies, and design deficiencies during the development process.

• Create, develop, and launch custom ServiceNow applications and cross-scope solutions.

• Architect integrations with enterprise and third-party systems utilizing REST/SOAP, IntegrationHub, MID Servers, and middleware.

• Construct advanced Service Catalog items and Flow Designer automations.

• Enhance and optimize core ITSM modules.

• Integrate AI-driven capabilities for automation, predictive analysis, and decision-making.

• Oversee data management, workflows, and platform performance.

• Manage release processes, including planning, environment management, update set deployment, runbooks, and documentation.

• Lead code reviews and supervise testing, deployment, and platform enhancements.

• Execute and manage unit, integration, and regression testing.

• Ensure compliance, governance, solution quality, and maintain technical design records.

• Mentor developers, administrators, and functional team members.

• Conduct technical design discussions with clients and convey solutions to both technical and non-technical audiences.

• Collaborate with federal stakeholders on modernization objectives, compliance standards, and security frameworks.

• Monitor ServiceNow releases and propose enhancements.

• Support the implementation, upgrades, and integrations of Windows Server.

⛳️ Requirements

• Active Secret clearance is required.

• Proven experience as a ServiceNow Architect.

• Background in designing enterprise-level ServiceNow solutions.

• Capability to architect solutions across ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, SecOps, ServiceNow Vault, Automation Engine, and CMDB.

• Experience with custom applications and cross-scope solutions within ServiceNow.

• Familiarity with REST/SOAP web services, IntegrationHub, MID Servers, and middleware technologies.

• Proficient in Service Catalog items, catalog client scripts, UI policies, and Flow Designer automations.

• Understanding of Incident, Problem, Change, Request, and Knowledge Management modules.

• Experience with integrating AI-driven functionalities into ServiceNow.

• Knowledge of release management, environment management, update set deployment, runbooks, and Agile sprint cycles.

• Experienced in unit, integration, and regression testing.

• Familiarity with ServiceNow architecture, scripting, DevOps methodologies, and platform best practices.

• Knowledge of NIST and FISMA compliance and security frameworks.

• Ability to support the implementation, upgrades, and integrations of Windows Server.

• U.S. citizenship may be required for certain positions; some roles may necessitate the ability to obtain and maintain a U.S. government security clearance.

🏝️ Benefits

• Competitive compensation along with performance-based incentives.

• 401(k) plan with company matching.

• Three weeks of paid annual leave that increases with tenure.

• Comprehensive medical, dental, and vision insurance coverage.

• Life insurance and disability coverage.

• Benefits for transit and commuting.

• Opportunities for professional development and paid training.